Richemont Deputy Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Mar 16, 2026
About Richemont
Richemont is a Switzerland-based luxury goods holding company that houses a portfolio of maisons specialising in jewellery, watches, writing instruments and leather goods. The group is renowned for its emphasis on craftsmanship, heritage-led maisons and long-term investment in creative and retail excellence across global markets.
Deputy Boutique Manager at Richemont in Hamburg, Germany. Lead team operations, client relationships and sales performance in luxury jewelry and watches retail.
Role & Responsibilities
- Lead day-to-day team management, training, coaching and motivation to foster a positive and productive boutique environment
- Monitor individual performance objectives, evaluate team members, and support personal and talent development under Boutique Manager supervision
- Ensure adherence to processes and Maison procedures during all sales interactions and client engagements
- Oversee boutique back office, administrative functions, and ensure timely delivery of all required boutique reports
- Supervise boutique expenses and implement brand, boutique and group policies, procedures and guidelines
- Assist Boutique Manager in performance diagnosis, action plan development and KPI monitoring to achieve sales targets
- Break down boutique targets into monthly, daily and individual targets; drive implementation and monitoring of action plans
- Develop and strengthen client relationships by coordinating team follow-up and implementing CRM programs with measurable ROI
- Organize and coordinate client treatments, boutique events and VIP interactions to build portfolio growth and loyalty
- Monitor boutique client flow, welcoming quality and space organization; co-lead continuous improvement processes
- Maintain exceptional in-boutique service standards, visual merchandising and client experience consistency
- Ensure staff compliance with appearance, uniform and professional conduct standards
Qualifications
- 5–7 years of luxury goods sales experience, preferably in jewelry and/or watch industry
- Proven relevant management or supervisory experience in retail luxury environment
- Fluent in German and English
- Demonstrated leadership capabilities with strong customer acumen
- Excellent analytical, organizational and interpersonal communication skills
- Strong knowledge of SAP or equivalent merchandise management systems
- Experience with CRM systems and client portfolio management
Skills
Experience
5–7 years of selling luxury items, preferably in the jewelry and/or watch industry, combined with relevant management or supervisory experience in a luxury retail or boutique setting.
Education
Secondary education required; higher education in business administration, retail management, luxury goods management or related field is advantageous.
Workplace
This position is based in Hamburg, Hamburg, Germany.
Culture
Richemont cultivates a culture rooted in craftsmanship, discretion and long-term brand stewardship. The working environment values meticulous client service, cross-maison collaboration and the preservation of artisanal heritage while encouraging professional development within luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Assistant Store Manager», «Deputy Store Director», «Boutique Operations Manager», «Senior Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.