Richemont Deputy Boutique Manager
Richemont is hiring a Deputy Boutique Manager in Hamburg to support boutique operations and drive luxury client experience.
Overview
Richemont is a Switzerland-based luxury goods holding company that houses a portfolio of maisons specialising in jewellery, watches, writing instruments and leather goods. The group is renowned for its emphasis on craftsmanship, heritage-led maisons and long-term investment in creative and retail excellence across global markets.
Role & Responsibilities
- Support the Boutique Manager in daily boutique operations and ensure seamless customer service across all client touchpoints.
- Drive sales performance and actively contribute to achieving and exceeding boutique KPIs and revenue targets.
- Lead, coach and develop boutique staff; plan rotas and ensure team adherence to service standards and brand protocols.
- Manage clienteling and CRM activities to cultivate long-term relationships with high-value clients.
- Oversee visual merchandising and boutique presentation to maintain brand image and seasonal directives.
- Control inventory, stock movement and loss-prevention procedures; coordinate deliveries and stock reconciliation.
- Handle transactional responsibilities including POS operations, cash handling and end-of-day reporting.
- Coordinate in-store events, private client appointments and after-sales service in close collaboration with the Maison team.
Qualifications
- Proven supervisory experience within luxury retail or a premium boutique environment.
- Demonstrable commercial acumen with a track record of meeting or exceeding sales targets.
- Excellent interpersonal and client relationship skills, with polished service etiquette.
- Strong organisational skills and attention to detail in stock control and boutique presentation.
- Fluency in German and a good command of English preferred for daily client and team interactions.
- Flexibility to work retail hours including weekends and evenings as required.
Skills
Experience
Typically 3+ years of progressive experience in luxury retail, including supervisory or assistant management responsibilities within a boutique or premium store.
Education
Secondary education with vocational training in retail, hospitality or business; a degree in business, hospitality or a related discipline is advantageous but not mandatory.
Workplace
This position is based in Hamburg, Hamburg, Germany. Cerulean lists 56 open roles in Hamburg, including 2 posted recently. In Germany as a whole, Cerulean currently features 375 open positions, with 9 posted this week.
Culture
Richemont cultivates a culture rooted in craftsmanship, discretion and long-term brand stewardship. The working environment values meticulous client service, cross-maison collaboration and the preservation of artisanal heritage while encouraging professional development within luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.