Jaeger LeCoultre Deputy Boutique Manager

About Jaeger LeCoultre

Jaeger-LeCoultre, founded in 1833 in the Vallée de Joux, is one of Switzerland’s most revered watchmaking manufactures and a maison defined by invention, precision, and discreet elegance. As an employer, it offers a rare environment where artisans, engineers, designers, and commercial talents collaborate across more than 180 specialist skills, from movement development and grand complications to métiers d’art and client experience. Within the Richemont group, the maison combines heritage with international reach, encouraging rigorous craftsmanship, continuous learning, and respect for time as both a technical measure and a cultural value. Its teams contribute to enduring creations shaped by excellence, curiosity, and shared responsibility.

Role & Responsibilities

• Support the Boutique Manager in achieving sustainable business ambitions and managing day-to-day retail operations
• Ensure strict compliance with Group policies, maison commercial rules, and all retail procedures including selling protocols, customer service standards, stock management, and security measures
• Oversee boutique safety and security protocols, manage premises maintenance, and coordinate supplier procurement
• Manage inventory levels and stock movements (receptions, shipping, inventories, orders, consignments) while maintaining quality control and preventing losses
• Monitor administrative operations in collaboration with the Boutique Operations Coordinator, ensuring timely and accurate submission of daily transactions and documentation
• Coordinate efficient opening and closing procedures and assist with client repair flows, reports execution, and monthly inventory reconciliation
• Partner with the Boutique Manager to achieve boutique objectives including turnover targets and client portfolio development
• Understand and execute boutique KPIs and action plans aligned with commercial targets
• Represent Jaeger-LeCoultre as a brand ambassador within the local community
• Inspire and motivate the team to maintain high performance, fostering a positive and collaborative work environment
• Organize boutique team scheduling to optimize staffing levels and ensure exceptional client service
• Provide in-depth training on Jaeger-LeCoultre heritage, collections, and technical specifications
• Demonstrate active leadership by hosting clients and ensuring personalized, exceptional client experiences
• Maintain the boutique environment to the highest luxury standards, ensuring a welcoming and sophisticated atmosphere
• Collaborate on CRM strategy implementation to cultivate and expand the client database, driving repeat business and brand loyalty
• Empower the team to provide personalized, attentive service that anticipates client needs and exceeds expectations
• Manage customer service escalations and ensure prompt, effective resolution of client inquiries and concerns

Qualifications

• Proven experience in luxury retail management, preferably in the watch or jewellery industry
• Excellent leadership and team management abilities
• Excellent communication, interpersonal, and presentation skills
• Strong organizational and problem-solving capabilities
• Demonstrated passion for creating exceptional client experiences and fostering hospitality
• Keen attention to detail with a refined sense of luxury

Skills

Experience

Proven experience in luxury retail management, preferably in the watch or jewellery sector, with demonstrated success in leading boutique teams, managing operations, and driving commercial performance in a high-end retail environment.

Education

No specific formal educational requirements stated; however, secondary education or equivalent is typically expected for retail management roles in luxury hospitality.

Workplace

Culture

Jaeger-LeCoultre fosters a culture rooted in exceptional watchmaking savoir-faire, precision, and a deep respect for its heritage in the Vallée de Joux. As an employer, the Maison encourages collaboration between artisans, engineers, and creative talents, offering an environment where innovation and mastery are pursued with patience, rigor, and elegance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.