Richemont Customer Service Project Manager – Jewelry
- Location
- ParisÎle-de-FranceFrance
- Employment
- Contract
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jun 24, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Customer Service Project Manager for its jewelry division in Paris. Fixed-term contract opportunity.
Role & Responsibilities
- Lead the conception and execution of customer service improvement projects across the jewelry division
- Coordinate with internal teams (operations, retail, boutique management) to align project objectives and timelines
- Develop and monitor key performance indicators to measure customer service effectiveness
- Manage project budgets, resources, and stakeholder communications
- Drive process optimization initiatives to enhance client satisfaction and service quality
- Prepare comprehensive project documentation and progress reports for senior leadership
Qualifications
- Project management experience, ideally in luxury retail or customer service environments
- Strong analytical and problem-solving capabilities
- Demonstrated ability to manage cross-functional teams and stakeholder relationships
- Proficiency in project management tools and methodologies
- Excellent written and verbal communication skills in French and English
Skills
Experience
3–5 years of professional experience in project management, customer service operations, or related discipline, preferably within the luxury sector
Education
Bachelor's degree in Business Administration, Project Management, Customer Experience Management, or equivalent professional qualification
Workplace
The role is situated in Paris, Île-de-France, France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Project Lead – Jewelry», «Client Services Operations Manager», «Jewelry Customer Support Program Manager», «Customer Engagement Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.