- Employment
- Internship
- Seniority
- Intern
- Department
- Supply Chain, Logistics & Inventory
- Posted
- Oct 23, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont is seeking a Customer Service Project Manager Assistant for a 6-month internship in Plan-les-Ouates, supporting global customer service projects, service center improvement and performance analysis. The role requires an internship agreement with the candidate’s school or university and includes the ability to travel worldwide.
Role & Responsibilities
- Contribute to continuous improvement projects concerning the organization, structure and control of the worldwide service center network.
- Define operational standards, including lean management, process optimization, 5S, health, safety and environment, and compliance.
- Implement new digital solutions, including diagnostic and repair tools.
- Provide technical guidance and support to service centers in line with Maison policies.
- Document operational procedures and guidelines for deployment across service centers.
- Support Richemont Maisons and Regions in implementing harmonized business processes.
- Define project roadmaps, monitor progress and maintain deadlines.
- Review the operational performance and organizational efficiency of repair service centers.
- Review and enhance analysis tools for measuring efficiency, including STO and VSM.
- Build a benchmark grid to compare service center performance.
- Analyze data and provide management reports.
- Identify potential areas for improvement.
- Conduct regular status reviews with involved entities and the direct report.
Qualifications
- Master’s degree in engineering.
- Excellent written and oral communication skills in English and French.
- Excellent listening and communication skills.
- Good knowledge of project and organization management, with a results-oriented approach.
- Proactivity, adaptability and autonomy.
- Ability to travel worldwide.
- Good computer skills, including Microsoft Office.
- SAP knowledge is a plus.
- Available for a 6-month internship.
- An internship agreement with the candidate’s school or university.
Skills
Education
Master’s degree in engineering.
Workplace
The successful candidate will be located in Plan-les-Ouates, Geneva, Switzerland, with easy access to Geneva.
Explore jobs in Geneva or in Switzerland.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Project Coordinator», «Customer Service Project Associate», «Customer Service Project Support Specialist», «Customer Service Project Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.