Richemont Customer Service Intern
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 21, 2026
About %s
Richemont is a Switzerland‑based luxury goods group that houses a portfolio of prestigious maisons across jewellery, watches, fashion and accessories. As an employer it offers an international, craft‑driven environment with cross‑brand mobility and opportunities to gain exposure to high‑touch client service, retail operations and after‑sales excellence across luxury categories.
Richemont — Customer Service Intern in Mexico City. Support client enquiries, order processing and CRM across Richemont maisons.
Role & Responsibilities
- Support the customer service team in handling client enquiries via phone, email and chat, ensuring timely, courteous responses that reflect luxury brand standards.
- Process orders, returns and exchanges accurately and maintain order lifecycle updates within the CRM and order management systems.
- Log, triage and escalate client issues to after‑sales, repair or store teams; follow up to ensure resolution within SLA expectations.
- Maintain and update client records, contact histories and case notes to ensure data integrity across CRM platforms.
- Prepare routine operational reports and dashboards to track service KPIs and recurring client issues.
- Assist with coordination between retail boutiques, central customer service and logistics to ensure seamless client experiences.
- Contribute to knowledge‑base articles, FAQs and standard response templates to improve response consistency and efficiency.
- Participate in team meetings and training sessions; undertake ad‑hoc projects to support process improvements.
Qualifications
- Currently enrolled in a bachelor’s or master’s program in business, communications, hospitality, languages or a related discipline.
- Excellent verbal and written communication skills, with professional telephone and email etiquette.
- Strong organisational aptitude with meticulous attention to detail and ability to manage competing priorities.
- Demonstrated capacity for problem solving and empathy when dealing with clients.
- Availability to work flexible hours as required by the customer service schedule.
Skills
Experience
Previous customer service or retail experience is advantageous; prior internships or part‑time roles in client‑facing environments will be considered positively.
Education
Enrolled in an undergraduate or graduate degree program (business, communications, hospitality, languages or related field).
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Richemont cultivates a culture that honours artisanal excellence and client intimacy. The workplace is international and collaborative, offering interns exposure to high‑touch luxury clienteling, professional development across maisons and the rigour of boutique and after‑sales operations.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Intern», «Customer Care Intern», «Client Relations Intern», «After‑Sales Intern», «Guest Services Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.