- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- €30,000–35,000/year
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Customer Service Coordinator for its Leather Hub in Scandicci to manage post-sales activities with Maison stores and improve processes in coordination with logistics and supply chain teams. This permanent, full-time role covers customer requests, after-sales documentation, spare-parts flow and tailored solutions; it is governed by the CCNL for leather and related-product manufacturing employees, at Impiegato level.
Role & Responsibilities
- Manage customer requests through SAP Portal.
- Monitor requests and resolve customer concerns promptly.
- Coordinate with internal teams, including technicians, R&D and logistics, to ensure timely responses.
- Manage documentation and reports related to after-sales activities.
- Manage the spare-parts flow, including initial definition, master data creation and online catalogue maintenance.
- Support the development of tailored solutions based on customer needs.
- Review internal processes using a continuous-improvement approach.
Qualifications
- Degree in Economics, Management Engineering or a related field.
- Previous experience in buying, logistics, e-commerce management or planning activities.
- Fluent English (B2+); knowledge of other languages is a plus.
- Excellent communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Strong organizational skills and ability to manage multiple tasks.
- Good knowledge of Microsoft Excel and ERP tools such as SAP or similar.
Skills
Experience
Previous experience in buying, logistics, e-commerce management or planning activities.
Education
Degree in Economics, Management Engineering or a related field.
Workplace
The successful candidate will be located in Scandicci, Tuscany, Italy, with easy access to Florence.
Explore jobs in Tuscany or in Italy.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 35,000 per annum.
Benefits
Learning and development opportunities; welfare policy; restaurant vouchers; bonus, if applicable.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Coordinator», «Customer Support Coordinator», «Client Service Coordinator», «Customer Care Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.