Richemont Customer Service Coordinator – Projects & Administration
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Engineering, Facilities & Maintenance
- Industry
- High Jewelry
- Posted
- Apr 15, 2026
About Richemont
Richemont is a leading international luxury goods group comprising multiple prestigious maisons across watches, jewellery, writing instruments and accessories. As an employer, Richemont operates a matrix of autonomous brands and shared corporate services, emphasising craftsmanship, client excellence and long-term development within a highly curated retail and wholesale environment.
Richemont seeks a Customer Service Coordinator in Tokyo to manage projects, facilities, and administrative operations. Full-time position supporting luxury watch and jewelry services.
Role & Responsibilities
- Coordinate cross-functional projects in collaboration with the Regional Project Manager, including 5S activities, office layout optimization, safety and health initiatives, security, compliance, procurement, and sustainability efforts
- Develop and maintain project documentation, manuals, and presentations with ongoing progress tracking
- Partner with Building & Office Services, IT departments, and external vendors to establish and maintain functional, comfortable office environments that enable optimal employee performance
- Support departmental budget planning, forecasting, and financial management to ensure organizational fiscal health
- Execute administrative tasks including invoice processing and financial documentation with accuracy and efficiency
Qualifications
- Minimum 3 years of professional experience in administration, operations, facilities management, or related functions
- On-site operational environment experience preferred
- Fluent in Japanese (reading, writing, and conversation)
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- SAP experience is advantageous
Skills
Experience
Minimum 3 years of professional experience in administration, operations management, or facilities management roles. On-site operational experience is preferred. Luxury industry experience is welcome but not required.
Education
Not specified in source material; secondary education or equivalent is assumed as the baseline standard for the role.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont cultivates a culture centred on craftsmanship, client intimacy and inter‑maison collaboration. Teams operate with high standards of professionalism and discretion, favouring long‑term development, cross‑disciplinary cooperation and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Coordinator – Customer Service», «Regional Projects and Facilities Coordinator», «Customer Service Operations Specialist», «Administrative Project Coordinator – Customer Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.