Richemont Customer Service Coordinator — Projects, Facilities & Administration
- Seniority
- Junior
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Apr 15, 2026
About Richemont
Richemont is a leading international luxury goods group comprising multiple prestigious maisons across watches, jewellery, writing instruments and accessories. As an employer, Richemont operates a matrix of autonomous brands and shared corporate services, emphasising craftsmanship, client excellence and long-term development within a highly curated retail and wholesale environment.
Richemont in Tokyo seeks a Customer Service Coordinator (Projects, Facilities & Administration) to support client services, projects and workplace operations.
Role & Responsibilities
- Act as the primary coordinator for customer service and after‑sales workflows, ensuring timely resolution of client enquiries and strict adherence to service-level agreements.
- Coordinate cross-functional projects related to store and workplace facilities (refurbishments, relocations, technical upgrades), liaising with internal stakeholders, boutiques and external contractors.
- Manage day-to-day facility administration including vendor engagement, maintenance scheduling, contract follow-up and basic health & safety compliance tracking.
- Administer project budgets and procurement processes: prepare purchase requests, monitor invoices, reconcile expenses and report on budget variance.
- Maintain accurate records and generate regular operational reports and KPI dashboards for regional management.
- Support process improvement initiatives and training for service and operations teams to standardise procedures and elevate client experience.
- Serve as escalation point for complex client issues, coordinating handovers to technical, workshop or retail teams and tracking outcomes to closure.
Qualifications
- Bachelor’s degree or equivalent in business administration, hospitality, facilities management or a related discipline preferred.
- Minimum two years’ experience in customer service, retail operations, facilities or project coordination; luxury retail or hospitality experience strongly preferred.
- Proven vendor and stakeholder management capability with experience coordinating contractors and cross‑functional teams.
- Strong organisational skills with meticulous attention to detail and the ability to manage concurrent projects and deadlines.
- High proficiency in Microsoft Office (particularly Excel); experience with CRM or ticketing systems and basic budget tracking.
- Professional verbal and written communication skills; business‑level Japanese and English proficiency is advantageous.
Skills
Experience
At least 2 years of practical experience coordinating customer service operations, projects or facilities in a client‑facing luxury retail, hospitality or corporate environment; direct exposure to after‑sales workflows and vendor management is desirable.
Education
Bachelor’s degree or equivalent in business administration, hospitality, facilities management or related field preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont cultivates a culture centred on craftsmanship, client intimacy and inter‑maison collaboration. Teams operate with high standards of professionalism and discretion, favouring long‑term development, cross‑disciplinary cooperation and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Client Experience Coordinator», «Service Operations Coordinator», «Facilities & Administration Coordinator», «After‑Sales Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.