Richemont Customer Service Coordinator
- Location
- Fort WorthTexasUSA
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 19, 2026
About Richemont
Richemont is a Swiss-based luxury goods holding company that manages an international portfolio of maisons specialising in watches, jewellery and high-end accessories. The group is recognised for its emphasis on craftsmanship, heritage brands and selective retail distribution across global markets.
Richemont is hiring a Customer Service Coordinator in Fort Worth to manage client enquiries, order fulfilment and after‑sales support.
Role & Responsibilities
- Respond to inbound client enquiries across phone, email and digital channels, ensuring timely, brand‑appropriate service.
- Manage order entry, fulfilment tracking, returns and warranty/repair workflows in coordination with boutiques, service centres and logistics partners.
- Maintain and update client records and case notes within the CRM; ensure data accuracy and adherence to privacy standards.
- Own case escalation, liaise with technical teams and external vendors to resolve complex after‑sales issues.
- Prepare routine operational reports and performance metrics for retail and regional management.
- Support cross‑functional teams (retail, repair, quality assurance) to improve processes and client satisfaction metrics.
Qualifications
- Proven ability to communicate clearly and professionally with high‑net‑worth clients and retail teams.
- Strong organisational skills and meticulous attention to detail when processing orders and repair cases.
- Demonstrated capacity to manage multiple priorities and escalate appropriately under pressure.
- Discretion and respect for client confidentiality when handling personal and transactional data.
- Familiarity with luxury product care and after‑sales protocols (preferred).
Skills
Experience
Typically 2+ years of customer service or client support experience, ideally within luxury retail, watches, jewellery or premium after‑sales environments; experience with CRM and order management systems preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, communications or a related field preferred.
Workplace
This position is based in Fort Worth, Texas, USA.
Culture
Richemont cultivates a workplace that values craftsmanship, attention to detail and respect for heritage brands. The environment rewards collaborative problem‑solving, high service standards and a client‑centric approach across global teams.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Coordinator», «Customer Care Coordinator», «Client Relations Coordinator», «Customer Support Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.