Richemont Customer Service Associate
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €1,848/month
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 27, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Vienna seeks a Customer Service Associate for a 12-month fixed-term position supporting after-sales boutique operations and technical services.
Role & Responsibilities
- Provide optimal after-sales customer service within the boutique environment
- Manage administrative operations of the service department, from product intake through returns
- Liaise and collaborate intensively with Richemont Customer Service center
- Prepare and conduct interim and final inventory counts for repairs and leather strap services
- Organize and structure the service area to ensure operational efficiency
- Perform technical work including polishing, engraving, and watch band adjustments and modifications
- Handle customer complaints proactively with a commitment to service excellence
Qualifications
- Completed commercial or technical training (watchmaking, goldsmithing, or hospitality background)
- Multiple years of after-sales customer service experience, preferably in jewelry and watches
- Demonstrated passion for the Cartier brand and its heritage
- Proficiency in Czech and English languages
- Competence with MS Office applications and comfort with computer systems
- Preferably first experience with SAP/ERP systems
Skills
Experience
Multiple years of experience in after-sales customer service, ideally within the jewelry and watch segment. Experience in hospitality or luxury retail environments is valued. Familiarity with SAP or ERP systems is preferred.
Education
Completed commercial apprenticeship or technical training in watchmaking or goldsmithing. Career changers from hospitality are also welcome.
Workplace
The successful candidate will be located in Vienna, Vienna, Austria.
Compensation
The base compensation for this position is EUR 1,848 per month.
Benefits
Variable salary components; compensation above collective bargaining minimum with adjustment possible based on qualifications and experience.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Associate», «Boutique Service Advisor», «Customer Care Specialist», «Service Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.