Richemont Customer Service Associate
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Customer Service Associate, 12-month FTC role in London. Join our luxury service team.
Role & Responsibilities
- Respond promptly and professionally to customer inquiries via multiple communication channels
- Maintain detailed records of customer interactions and transactions
- Assist with order processing, returns, and warranty inquiries
- Escalate complex issues to senior management as appropriate
- Contribute to continuous improvement of customer service processes
Qualifications
- Strong written and verbal communication skills
- Ability to work effectively within a team environment
- Problem-solving mindset with attention to detail
- Familiarity with luxury retail or customer service preferred
Skills
Experience
Previous experience in customer service, retail, or hospitality is preferred, though entry-level candidates with strong interpersonal skills will be considered.
Education
Secondary education (GCSE or equivalent) required; further education in business, communication, or customer service is advantageous.
Workplace
This position is based in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Advisor», «Customer Care Representative», «Client Relations Associate», «Service Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.