Richemont Customer Service Associate
- Employment
- Contract
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Apr 10, 2026
About Richemont
Richemont is a leading Swiss luxury goods group comprising several maisons renowned for watches, jewellery, leather goods and writing instruments. As an employer it combines an artisanal heritage and maison-driven creativity with global retail, wholesale and service operations, offering career pathways across product, client experience and corporate functions.
Cartier seeks a Customer Service Associate in Düsseldorf, Germany for luxury watch and jewelry after-sales support in a 12-month fixed-term role.
Role & Responsibilities
- Deliver optimal after-sales customer service and support within the boutique environment
- Process and manage administrative operations from product intake through completion and return
- Maintain intensive communication and coordination with Richemont Customer Service teams
- Prepare and execute inventory counts for repair services and leather accessories
- Organize and structure the service department to ensure operational efficiency
- Perform technical services including polishing, engraving, and watch band replacement or shortening
- Manage customer complaints proactively and professionally to ensure satisfaction and brand reputation
Qualifications
- Completed commercial or technical training (watchmaking, goldsmithing, or hospitality background acceptable)
- Multiple years of after-sales customer service experience, preferably in jewelry and watch sectors
- Strong enthusiasm for luxury brand heritage and product excellence
- Proficiency in Czech and English language
- Competency in MS Office and computer systems; prior SAP or ERP experience preferred
Skills
Experience
Multiple years of after-sales customer service experience, ideally in the jewelry and watch sector. Background in commercial or technical training fields, with hospitality or retail service experience also considered valuable.
Education
Completed commercial or technical training (such as watchmaking or goldsmithing apprenticeship). Alternatively, background in hospitality or related service-oriented fields is acceptable.
Workplace
This position is based in Düsseldorf, North Rhine-Westphalia, Germany.
Culture
Richemont’s culture emphasizes craftsmanship, discretion and client obsession, balancing maison heritage with international professionalism. Teams operate collaboratively across boutiques, after‑sales and corporate hubs, offering exposure to luxury product knowledge and career progression within the group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Service Specialist», «After-Sales Service Associate», «Customer Care Advisor», «Service Support Associate», «Customer Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.