Richemont Customer Service and Operations Coordinator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Jul 27, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Customer Service & Operations Coordinator role in Dubai for UAE Nationals. Support luxury services with operational excellence.
Role & Responsibilities
- Manage customer service inquiries and communications across multiple channels
- Coordinate operational processes and administrative workflows
- Maintain accurate records and documentation systems
- Liaise between customer-facing teams and internal departments
- Support the resolution of customer issues and escalations
- Monitor and report on key operational metrics
- Assist with process optimization and continuous improvement initiatives
Qualifications
- UAE National (mandatory)
- Fluency in English and Arabic
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and CRM systems
- Customer service experience in a luxury or professional environment
Skills
Experience
2–4 years of customer service or operations support experience, preferably within the luxury sector or multinational organizations
Education
Secondary education required; tertiary qualification in Business Administration, Communications, or related field preferred
Workplace
This position is based in Dubai, Dubai, UAE.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Support Specialist», «Customer Service Coordinator», «Administrative Operations Associate», «Operations Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.