Richemont Customer Service Administrator
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 29, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Customer Service Administrator at Richemont in Munich. Support luxury service operations with administrative expertise and client-focused dedication.
Role & Responsibilities
- Process and prioritize customer service inquiries with attention to detail and accuracy
- Coordinate communication between clients and internal departments to resolve issues efficiently
- Maintain detailed records of customer interactions and service requests
- Support the execution of customer service policies and quality standards
- Assist in training and mentoring junior service team members
- Monitor and report on key service metrics and customer satisfaction indicators
Qualifications
- Proven experience in customer service administration or related field
- Excellent organizational and multitasking abilities
- Strong written and verbal communication skills in German and English
- Proficiency with CRM systems and office software
- Ability to maintain discretion and confidentiality
- Customer-focused mindset with problem-solving orientation
Skills
Experience
2–3 years of experience in customer service, administrative support, or a related luxury hospitality or retail environment
Education
Secondary education (Abitur or equivalent); additional qualification in business administration or customer service is advantageous
Workplace
This position is based in Munich, Bavaria, Germany.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Coordinator», «Service Operations Administrator», «Client Support Specialist», «Customer Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.