Richemont Customer Service Administrator
Richemont — Customer Service Administrator in Munich. Manage orders, after‑sales and client relations for a leading luxury group.
Overview
Richemont is a leading global luxury goods group comprising prestigious maisons across jewellery, watches, leather goods and writing instruments. As a steward of craftsmanship and heritage brands, Richemont places emphasis on artisanal quality, client intimacy and long‑term brand development while operating within an international, multi‑brand luxury ecosystem.
Role & Responsibilities
- Handle inbound client enquiries across telephone, email and digital channels, ensuring timely and accurate responses aligned with luxury service standards.
- Process and monitor sales orders, pre‑orders and backorders in the CRM/ERP; coordinate fulfillment with logistics and boutique teams.
- Manage after‑sales activities including returns, repairs and warranty cases; liaise with internal ateliers, boutiques and external service providers.
- Maintain and update customer records and case histories in CRM; ensure data integrity and GDPR compliance.
- Escalate and resolve complex client issues, collaborating with regional sales, legal and product teams when necessary.
- Prepare regular service performance reports and contribute to continuous improvement initiatives for customer operations.
- Coordinate with retail and e‑commerce teams to align client communications, stock availability and delivery expectations.
- Support project work such as process documentation, system rollouts and training for frontline staff.
Qualifications
- Proven customer service aptitude with strong client-centric mindset and polished interpersonal skills.
- Excellent organisational abilities, with a methodical approach to order management and case tracking.
- High level of discretion and professionalism when handling confidential client information.
- Strong problem‑solving skills and the ability to prioritise under pressure while maintaining attention to detail.
- Right to work in Germany and flexibility to support occasional off-hours or peak-period activity.
Skills
Experience
Minimum two years' experience in customer service, after‑sales or order management, preferably within luxury retail, e‑commerce or high‑end hospitality environments.
Education
Vocational qualification or Bachelor's degree in Business Administration, Languages, Hospitality, or related field preferred.
Workplace
This position is based in Munich, Bavaria, Germany. Cerulean lists 93 open roles in Munich, including 3 posted recently. The broader Bavaria area accounts for 113 active listings on Cerulean, 3 of which are new. In Germany as a whole, Cerulean currently features 375 open positions, with 9 posted this week.
Culture
Richemont fosters a collegial culture that values craftsmanship, client excellence and long‑term brand stewardship. The workplace emphasizes professional development, cross‑brand collaboration and adherence to the exacting service standards expected in the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.