Richemont Customer Service Administrator
- Location
- Fort WorthTexasUSA
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 13, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Customer Service Administrator at Richemont in Fort Worth, TX. Support client operations and manage service inquiries.
Role & Responsibilities
- Process customer inquiries and requests across multiple channels with accuracy and efficiency
- Maintain detailed customer records and transaction history in the company's database systems
- Coordinate between departments to resolve customer issues and escalate complex matters appropriately
- Prepare documentation, reports, and correspondence related to customer interactions and outcomes
- Support the customer service team with administrative tasks including scheduling, filing, and data entry
Qualifications
- High school diploma or equivalent (GED or professional qualification)
- Proven customer service or administrative experience
- Proficiency in computer systems and office software applications
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
Skills
Experience
2–4 years of experience in customer service, administrative support, or a related role within luxury retail, hospitality, or client-facing operations.
Education
High school diploma or equivalent qualification required; associate degree or professional certification in business administration or customer service preferred.
Workplace
This position is based in Fort Worth, Texas, USA.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Administrator», «Customer Support Administrator», «Service Operations Administrator», «Administrative Customer Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.