Van Cleef & Arpels Customer Relationship Centers Project Manager
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- High Jewelry
- Posted
- Jun 19, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels seeks a Customer Relationship Centers Project Manager in Geneva to drive global systems rollout and optimize client experience.
Role & Responsibilities
- Lead and adapt new CRC systems and tools across regional markets to improve business efficiency
- Own the systems roadmap, ensuring seamless rollout and supporting teams through operational changes
- Manage technical and business needs to optimize the client experience, overseeing data analytics and processes to propose actionable improvement plans
- Ensure system users and ambassadors are thoroughly trained and aligned on all new initiatives
- Serve as primary liaison between the Maison, Customer Relationship Centers, and Integration Teams
- Drive the global rollout of strategic tools
Qualifications
- Strong background in project execution with ability to manage multiple priorities in a fast-paced environment
- Experience managing different systems and digital platforms
- Proactive and change-management oriented mindset
- Excellent communication skills to collaborate with global stakeholders and align diverse teams
- Fluency in English
Skills
Experience
Strong background in project execution and management of multiple priorities in fast-paced environments, with demonstrated experience managing systems and digital platforms across global teams.
Education
Not specified
Workplace
The role is situated in Geneva, Geneva, Switzerland.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRC Project Manager», «Client Relations Project Lead», «Customer Experience Systems Manager», «Global Customer Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.