Richemont Customer Relationship Centers Project Manager
- Location
- GenevaGenevaSwitzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 19, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Customer Relationship Centers Project Manager at Richemont in Geneva — oversee luxury CRM initiatives.
Role & Responsibilities
- Lead the strategic planning and execution of customer relationship center projects
- Coordinate with global teams across multiple brands and regions to ensure alignment with luxury service standards
- Monitor project timelines, budgets, and deliverables to ensure on-time completion
- Develop and implement process improvements to enhance customer experience and operational efficiency
- Conduct stakeholder management and regular status reporting to senior leadership
- Identify and mitigate project risks and implement contingency measures
Qualifications
- Proven project management experience in a luxury or consumer-facing environment
- Strong understanding of customer relationship management principles and best practices
- Demonstrated ability to manage complex, multi-stakeholder initiatives
- Experience with enterprise-scale technology implementations or process optimization
- Excellent stakeholder communication and relationship management skills
Skills
Experience
5–8 years of project management experience, with at least 3 years in customer-facing or customer relationship environments, preferably within luxury goods, retail, or hospitality sectors.
Education
Bachelor's degree in Business Administration, Project Management, Information Systems, or a related field. PMP or PRINCE2 certification is advantageous.
Workplace
The role is situated in Geneva, Geneva, Switzerland.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Project Manager», «Client Relations Project Manager», «Relationship Centers Manager», «Customer Experience Project Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.