Richemont Customer Relations Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 2, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Customer Relations Specialist position in Tokyo—manage client communications and build luxury brand loyalty.
Role & Responsibilities
- Manage client inquiries and correspondence via email, telephone, and messaging platforms
- Develop and maintain detailed customer records and interaction histories within the CRM system
- Provide personalized support and guidance to clients navigating the luxury purchasing journey
- Respond promptly to customer concerns and escalate complex issues to senior management as appropriate
- Coordinate between retail locations, product teams, and other departments to resolve client requests
- Contribute to the refinement of customer communication protocols and service standards
Qualifications
- Fluency in Japanese and English, both written and verbal
- Exceptional interpersonal and communication skills
- Professional demeanor and discretion when handling sensitive client matters
- Strong organizational and time-management capabilities
- Proficiency with CRM systems and digital communication platforms
Skills
Experience
Prior experience in customer service, hospitality, or luxury retail environments is advantageous. Demonstrated ability to communicate effectively across multiple channels and languages preferred.
Education
Secondary education minimum; tertiary qualification in business, communications, or related discipline is preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Communication Officer», «Customer Engagement Associate», «Client Relations Coordinator», «Customer Service Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.