Richemont Customer Relations Communications Specialist
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- High Jewelry
- Posted
- Jul 2, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Customer Relations Communications Specialist in Tokyo to manage multi-brand repair inquiries and coordinate with boutiques and headquarters.
Role & Responsibilities
- Handle telephone and email inquiries from boutique staff, wholesale partners, and other customers regarding repair content, adjustments, and investigations
- Respond to delivery timeline inquiries and process expedited repair requests from internal and external stakeholders
- Create repair quotations and manage the quotation approval and response workflow
- Coordinate communications between boutique Maison staff, internal Customer Service divisions, and European headquarters regarding repair specifications, timelines, and approvals
- Monitor repair status and manage delivery timelines, including international workshop repair items
- Conduct repair-related training sessions for brand boutique staff and coordinate meetings with brand repair managers and sales teams
- Support departmental backup operations by handling inquiries and repair work across non-primary brand portfolios
- Manage multi-brand repair operations using SAP systems and related business tools
Qualifications
- Customer service experience in luxury brand environments, preferably in jewelry and watchmaking sectors
- Proven B2B customer inquiry handling experience
- Advanced personal computer skills with proficiency in SAP systems or similar enterprise software
- Knowledge of luxury brand products, particularly watches, jewelry, and high-end accessories
- Exceptional communication and active listening abilities
- Demonstrated ability to work collaboratively within team structures
- Problem-solving mindset with initiative in identifying and implementing process improvements
Skills
Experience
Customer service or operational experience in the luxury brand sector, particularly within jewelry, watches, or comparable premium goods. Prior experience with boutique operations, wholesale partnerships, or similar B2B environments is highly valued.
Education
High school diploma or equivalent; further education in business administration, communications, or related fields is advantageous.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Service Communications Coordinator», «Customer Relations Associate», «Client Communications Officer», «Service Operations Communications Staff», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.