Richemont Operations & Customer Service Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Verify condition of incoming items (watches, jewelry) and input data into system; generate quotations and invoices
• Inspect completed repair items, record results, coordinate with technicians, and provide technical support
• Manage unpacking, packing, quantity verification, and logistics documentation; liaise with shipping partners
• Order and replenish parts, create and maintain kits, and conduct inventory audits
• Respond to customer inquiries regarding repair details and quotations via email and telephone; coordinate with internal departments
• Monitor repair status and manage delivery timelines
• Handle general office duties including telephone and visitor reception, procurement and management of supplies and packaging materials, and invoice processing
• Lead support staff and collaborate with management to strengthen team capability and enhance operational performance

Qualifications

• Native-level Japanese language proficiency (required)
• Business-level English proficiency (preferred)
• Intermediate competency in Microsoft Office Suite, including Excel functions and PowerPoint
• SAP experience (preferred)
• Demonstrated ability to perform rapid and accurate data entry
• Strong collaborative and communication skills
• Respectful and open-minded approach to diverse perspectives and opinions
• Ability to execute solutions using logical problem-solving methodology
• Self-directed and proactive work approach
• Awareness of defined procedures and commitment to process adherence and continuous improvement
• Flexibility and adaptability to change with a focus on ongoing enhancement
• Ability to foster a positive and productive working environment

Skills

Experience

The candidate should have substantive experience in operations, customer service, or administrative support roles within a structured or regulated environment, with demonstrated proficiency in managing multitasking responsibilities and coordinating across multiple stakeholders. Prior experience in luxury goods, watches, jewelry, or repair service operations is highly valued.

Education

Secondary education required; post-secondary qualification in business administration, operations management, or related field preferred.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.