Richemont Customer Contact Supervisor
- Employment
- Temporary
- Seniority
- Supervisor
- Posted
- Jun 29, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Customer Contact Supervisor (Maternity Cover) role in London. Lead a customer services team in a temporary, fixed-term position.
Role & Responsibilities
- Supervise and mentor customer services representatives to ensure consistent, high-quality service delivery
- Manage daily scheduling, workload distribution, and performance monitoring across the contact centre
- Monitor service metrics and quality standards, implementing continuous improvements
- Respond to escalated customer inquiries and resolve complex issues with professionalism
- Maintain compliance with company policies and industry regulations
- Support recruitment and training of new team members as required
Qualifications
- Proven supervisory experience in a customer services or contact centre environment
- Strong leadership and team management capabilities
- Excellent communication and interpersonal skills
- Ability to work effectively under pressure and meet performance targets
- Proficiency with contact centre systems and customer relationship management (CRM) software
Skills
Experience
Minimum 3–5 years of supervisory or team lead experience in customer services, contact centres, or luxury retail environments. Demonstrated track record of improving service standards and managing diverse teams.
Education
Secondary education or equivalent; further qualifications in management, customer service, or hospitality sectors are advantageous.
Workplace
The role is situated in London, England, UK.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Supervisor», «Contact Centre Manager», «Customer Service Team Lead», «Client Relations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.