Richemont Customer Contact Administrator
- Location
- SeoulSeoulSouth Korea
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 3, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Customer Contact Administrator role in Seoul. Manage client communications, CRM systems, and customer relationships for luxury retail.
Role & Responsibilities
- Manage incoming customer inquiries via phone, email, and digital channels
- Maintain and update customer contact databases and CRM systems
- Coordinate customer communications and ensure timely responses
- Provide administrative support to customer service and sales teams
- Process customer requests and escalate complex issues to senior staff
- Generate customer reports and maintain detailed documentation
- Support VIP customer account management and relationship building
Qualifications
- Proven experience in customer service or administrative roles
- Strong organizational and time management capabilities
- Proficiency with CRM software and database management systems
- Excellent written and verbal communication skills in English and Korean
- Ability to manage multiple priorities and handle sensitive customer information with discretion
- Attention to detail and commitment to accuracy
Skills
Experience
3–5 years of experience in customer service, client relations, or administrative support roles, preferably within luxury retail or hospitality sectors.
Education
Secondary education required; vocational qualification or associate degree in business administration or customer service preferred.
Workplace
The role is situated in Seoul, Seoul, South Korea.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Administrator», «Customer Service Coordinator», «Administrative Assistant - Client Services», «Customer Engagement Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.