Van Cleef & Arpels CRM and Client Service Manager

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Location
GenevaGenevaSwitzerland
Employment
Full-Time
Seniority
Manager
Department
Clienteling, CRM & VIP Relations
Industry
High Jewelry
Posted
Jul 9, 2026

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Van Cleef & Arpels seeks CRM and Client Service Manager in Geneva, Switzerland. Lead client strategy, drive satisfaction, and manage boutique relationships.

Role & Responsibilities

  • Develop detailed knowledge of local clientele and build dedicated action plans for client portfolio development, including monitoring local client portfolio evolution and identifying development opportunities
  • Orchestrate the deployment of Maison activations, clienteling strategy, and local client plans across product categories; manage all local clienteling opportunities in collaboration with boutique management and sales associates
  • Oversee the deployment and monitoring of Maison client experience and satisfaction in the market, including implementation of client treatment strategy, gifting strategy, and satisfaction barometer results
  • Oversee the deployment of client service offer and service culture in the market; assess and propose action plans to enrich client journeys through service and client development opportunities
  • Manage client and client service budget allocation based on market strategy and priorities, with day-to-day monitoring in collaboration with Finance and A&P teams; regularly analyze results and key KPIs

Qualifications

  • Master's degree or equivalent
  • Strong expertise in CRM functions, clienteling, and client experience within luxury environment with 10+ years in client-facing roles
  • Proven management skills with experience managing teams of 2 or more
  • Strong leadership, communication, and interpersonal skills
  • Knowledge of the luxury goods industry and jewellery/watchmaking sectors
  • Excellent analytical skills and understanding of client and retail levers
  • Strong collaboration and organisational skills
  • Performance-driven culture with results orientation
  • Experience in an international environment
  • Fluency in French and English

Skills

CRM systems and databases Clienteling strategy development Client experience management Budget management and financial analysis KPI monitoring and reporting Team leadership and management Strategic planning Cross-functional collaboration Data analysis

Experience

10+ years of experience within client-facing functions in the luxury sector, including CRM, clienteling, and client experience roles. Demonstrated experience managing teams and collaborating in international environments.

Education

Master's degree or equivalent qualification

Workplace

This position is based in Geneva, Geneva, Switzerland.

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Customer Experience Manager», «Clienteling Director», «Client Engagement Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.