Richemont CRM & Client Engagement Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 5, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont CRM & Client Engagement Manager role in Tokyo. Drive customer relationship strategy and digital engagement initiatives.
Role & Responsibilities
- Oversee CRM platform management and optimize customer data architecture
- Develop and execute client engagement strategies that drive retention and lifetime value
- Design and implement personalized communication campaigns across digital and physical touchpoints
- Analyze customer insights and recommend enhancements to engagement processes
- Collaborate with retail and wholesale teams to align clienteling initiatives
- Monitor key performance indicators and report on CRM effectiveness
Qualifications
- Proven experience in CRM strategy and customer engagement in luxury retail or hospitality
- Proficiency with CRM platforms and customer data management systems
- Strong analytical capabilities with experience translating data into actionable insights
- Demonstrated ability to develop and execute multi-channel engagement programs
- Excellent project management and cross-functional collaboration skills
Skills
Experience
5–10 years of experience in CRM strategy, customer engagement, or related roles within luxury goods, selective retail, or ultra-luxury hospitality environments.
Education
Bachelor's degree in Business, Marketing, Data Science, or a related discipline.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Customer Engagement Specialist», «Client Development Manager», «Relationship Management Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.