Richemont CRM & Client Development Analyst
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 18, 2026
About Richemont
Richemont is a global luxury goods group comprising several high-end maisons active in watches, jewellery, writing instruments and accessories. The group operates an international network of boutiques and wholesale partners and places emphasis on craftsmanship, heritage maisons and experiential retail. As an employer, Richemont offers opportunities to work across maisons and functions within a matrixed, brand-led environment.
Richemont seeks a CRM & Client Development Analyst in New York to drive client segmentation, CRM campaigns and data-driven client strategies.
Role & Responsibilities
- Design, execute and optimise CRM campaigns and client development initiatives to increase engagement and lifetime value of priority client segments.
- Develop and maintain customer segmentation models and propensity scores to identify high-potential clients and tailor personalised experiences.
- Build, maintain and distribute regular performance reporting and interactive dashboards for CRM, retention and acquisition KPI tracking.
- Extract, transform and analyse transactional, behavioural and demographic data to produce actionable commercial insights.
- Partner with retail, marketing, e‑commerce and clienteling teams to align campaign execution, data flows and client touchpoints.
- Ensure CRM data integrity and governance; implement processes for list hygiene, suppression rules and consent management in line with data privacy requirements.
- Support the selection, configuration and adoption of CRM and marketing automation platforms and clienteling tools.
- Translate analytical findings into concise recommendations and present business cases to stakeholders for prioritisation and investment.
Qualifications
- Bachelor’s degree in business, marketing, statistics, data analytics or a related discipline, or equivalent practical experience.
- Minimum 3 years of hands-on CRM, client development or analytics experience within retail or luxury industries.
- Proven track record of managing CRM campaigns and delivering measurable uplift in client engagement or revenue.
- Demonstrable experience with customer segmentation, A/B testing and campaign measurement.
- Strong communicator with ability to present complex analyses to non-technical stakeholders.
Skills
Experience
Mid-level professional with approximately 3+ years in CRM, client development or customer analytics, ideally within luxury retail, watches, jewellery or selective retail environments.
Education
Bachelor’s degree in business, marketing, statistics, mathematics, data science or a related field, or equivalent professional experience.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont’s maisons emphasise craftsmanship, brand heritage and elevated client service while operating within a collaborative, cross‑disciplinary corporate environment. The workplace values meticulous attention to detail, long‑term client relationships and data‑driven decision making to uphold premium retail and service standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Development Analyst», «CRM Analyst», «Customer Insights Analyst», «CRM & Loyalty Analyst», «Client Insights Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.