Richemont Client Relations Ambassador
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 14, 2026
About Richemont
Richemont is a Swiss-based luxury goods group comprising a portfolio of maisons renowned for watches, high jewellery and premium accessories. The group combines heritage craftsmanship with global retail, wholesale and after-sales operations and maintains a strong emphasis on brand stewardship, artisanal quality and client service.
Cartier Client Relations Ambassador in Sydney, Australia. Join Richemont's luxury team handling customer inquiries across multiple channels with career development opportunities.
Role & Responsibilities
- Handle inbound and outbound customer contact via telephone, email, live chat, and social media
- Facilitate online and telephone sales to achieve commercial goals and objectives
- Deliver brand information to clients and collect valuable customer feedback
- Accurately process and input customer data in appropriate systems in compliance with group data security policies
- Escalate emergency system issues to team leadership and report findings on system improvements
- Identify trends in customer satisfaction and dissatisfaction, reporting findings to team leadership
- Maintain professional representation of the Group at all times through adherence to company policies and procedures
- Collaborate with the Group's Client Service team on repairs and after-sales service requests
Qualifications
- Experience in retail sales or customer service in the luxury or high-end goods sector, or equivalent contact center or e-commerce background
- Demonstrated customer service and sales orientation with a conscientious, patient, and flexible approach
- Exceptional verbal and written communication skills in English; fluency in Mandarin is preferred
- Proficiency with PC systems; SAP CRM or Salesforce experience is advantageous
- Willingness to work flexible shifts, weekends, and public holidays as required
Skills
Experience
Proven experience in retail sales or customer service within the luxury or high-end goods sector is preferred. Alternatively, relevant background in contact center operations or e-commerce customer relations is acceptable. Candidates should demonstrate a track record of delivering exceptional customer service and meeting commercial objectives.
Education
No formal educational qualifications specified; however, strong literacy and numeracy are implicit in the role requirements.
Workplace
The role is situated in Sydney, New South Wales, Australia.
Culture
Richemont fosters a culture that values craftsmanship, heritage and meticulous client care. Teams operate with a strong emphasis on collaboration, discretion and continuous improvement to uphold the elevated standards of its maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Brand Ambassador», «Customer Service Ambassador», «Client Contact Specialist», «Customer Relations Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.