Montblanc Contact Center Sales Ambassador
Closed The candidacy window for this position at Montblanc has closed.
While this position is no longer receiving submissions as of August 25, 2026, we invite you to explore further opportunities at Montblanc or browse all open roles.
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We invite you to review more currently available roles:
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- May 15, 2026
About Montblanc
Richemont is a Swiss-based luxury goods holding company that manages a portfolio of prestigious maisons in watches, jewellery, fashion and accessories. The group is recognised for its emphasis on artisanal craftsmanship, maison autonomy and long-term brand stewardship; as an employer it offers global scale with opportunities to work across heritage maisons and international markets.
Montblanc Contact Center Sales Ambassador role in Mexico: deliver exceptional customer service, manage orders, and drive sales across multiple channels.
Role & Responsibilities
- Ensure exceptional customer experiences by managing inquiries related to orders, returns, cancellations, claims, and purchase guidance across all communication channels
- Personalize the customer journey to meet or exceed monthly performance KPIs including gross sales, channel conversion rates, average transaction value, and service level targets
- Handle multiple communication channels efficiently, including telephone, email, and WhatsApp
- Resolve customer issues professionally and efficiently while maintaining confidentiality and adhering to company policies
- Process merchandise returns and assist with shipping claims and escalated concerns
- Collaborate with e-commerce and warehouse teams to track customer orders and capture data in the CRM system
- Monitor ongoing requests and coordinate with internal departments to ensure smooth order processing
- Troubleshoot operational issues including shipping blocks, fraud concerns, and inventory availability
- Provide peak-period sales support during high-volume periods
- Resolve escalated post-sale customer interactions and deliver product care guidance
- Utilize CRM tools to manage cases and gather customer feedback
Qualifications
- Proven experience in customer service, sales support, or contact center environments
- Excellent communication skills in Spanish and English
- Proficiency with CRM systems and multi-channel communication platforms
- Strong problem-solving and conflict resolution abilities
- Ability to meet and exceed performance metrics and KPIs
- High level of attention to detail and accuracy in data entry
Skills
Experience
3+ years of experience in customer service, contact center operations, or e-commerce support roles, with demonstrated success in meeting sales targets and customer satisfaction metrics.
Education
High school diploma or equivalent; customer service certification or relevant training is preferred.
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Culture
Richemont fosters a culture that values craftsmanship, brand heritage and long‑term client relationships across its maisons. Teams combine meticulous attention to detail with a collaborative, client‑centric mindset and receive ongoing training to maintain rigorous standards of service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Montblanc, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Specialist», «Sales Support Representative», «Client Services Advisor», «E-commerce Customer Advocate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.