Richemont Communications & Client Executive
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 23, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Communications & Client Executive, Ho Chi Minh City – manage luxury client engagement and brand communications.
Role & Responsibilities
- Develop and execute integrated client communications strategies across digital, direct mail, and in-store channels
- Manage client engagement programs and loyalty communications to enhance brand affinity and retention
- Collaborate with retail, marketing, and client services teams to ensure cohesive brand messaging
- Monitor and respond to client inquiries and feedback through multiple communication platforms
- Create compelling communications content aligned with Richemont's brand standards and positioning
- Track client communication metrics and optimize engagement strategies based on performance data
- Liaise with regional and global communications teams to implement brand guidelines and campaigns
Qualifications
- Bachelor's degree in Communications, Marketing, Business, or related discipline
- Minimum 3–5 years of experience in client communications, brand management, or luxury retail environments
- Demonstrated expertise in multi-channel communications strategy and client engagement
- Fluency in English and Vietnamese (written and spoken)
- Proficiency with CRM platforms, email marketing tools, and digital analytics
- Strong understanding of luxury brand positioning and high-net-worth client expectations
Skills
Experience
Minimum 3–5 years of progressive experience in communications, client relations, or marketing roles, preferably within luxury goods, retail, or high-end hospitality environments. Prior experience managing client engagement strategies, digital communications campaigns, and cross-functional brand initiatives is essential.
Education
Bachelor's degree in Communications, Marketing, Business Administration, or a related field. Equivalent professional experience in luxury retail or communications may substitute for formal education with demonstrated track record.
Workplace
The role is situated in Ho Chi Minh City, Ho Chi Minh, Vietnam.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Communications Manager», «Communications & Client Relations Executive», «Client Engagement Executive», «Client Experience Communications Officer», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.