Richemont Commercial Operations Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Richemont
Richemont is a leading luxury goods holding company composed of distinguished maisons across jewellery, watchmaking, leather goods and writing instruments. As a network of autonomous maisons, Richemont combines deep artisanal heritage with global commercial reach, offering career opportunities within a highly curated, brand-driven environment.
Richemont seeks a Commercial Operations Manager in Macau to lead inventory, forecasting and retail operations for its maisons.
Role & Responsibilities
- Own and optimise end-to-end commercial operations across retail and wholesale channels in the assigned territory, ensuring alignment with Maison strategies.
- Drive inventory management and stock flow governance, including allocation, replenishment, transfers and day-to-day stock accuracy.
- Produce and present weekly/monthly commercial performance reporting and forecasts; translate KPIs into actionable plans for sales, merchandising and supply chain stakeholders.
- Lead pricing, promotions and markdown execution to protect margin while maximising sell-through.
- Coordinate cross-functional projects with merchandising, logistics, retail, finance and IT to implement process improvements and system rollouts.
- Design and maintain SOPs, controls and compliance frameworks to safeguard product integrity and operational standards.
- Act as the primary liaison with maison commercial teams and external partners to resolve operational escalations and ensure timely delivery.
- Coach local teams on commercial processes, KPI literacy and best practices to raise operational maturity.
Qualifications
- Proven track record in commercial or retail operations, preferably within luxury goods, fashion, watches or jewellery.
- Strong analytical capability with demonstrated experience in forecasting, inventory optimisation and P&L interpretation.
- Demonstrable ability to lead cross-functional initiatives and influence stakeholders at all levels.
- Excellent organisational skills with attention to control, process and auditability.
- Commercial acumen with a pragmatic, results-oriented approach to balancing revenue and margin objectives.
Skills
Experience
Typically 5+ years of progressively responsible experience in commercial operations, retail operations or sales operations, with preference for candidates who have worked within the luxury or premium retail sector.
Education
Bachelor's degree in Business, Finance, Supply Chain, or a related discipline; advanced business qualifications (MBA) or equivalent experience preferred.
Workplace
This position is based in Macau, Macau, China.
Culture
Richemont’s culture balances respect for artisanal heritage with rigorous commercial discipline. The organisation values craftsmanship, long-term brand stewardship and close collaboration across autonomous maisons, offering a structured yet entrepreneurial workplace for professionals who combine operational excellence with commercial sensitivity.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Manager», «Commercial Operations Lead», «Sales Operations Manager», «Business Operations Manager — Retail», «Trade Operations Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.