Richemont Commercial Operations Director
- Location
- Seniority
- Director
- Posted
- Mar 12, 2026
About Richemont
Richemont is a Geneva‑based luxury goods group that houses multiple high‑end maisons active in jewellery, watches, leather goods and accessories. As an employer, Richemont combines heritage craftsmanship with a global retail and wholesale footprint, offering an international, brand‑driven environment that values long‑term stewardship, creative excellence and commercial rigour.
Richemont seeks a Commercial Operations Director in Plan‑les‑Ouates, Switzerland to lead commercial strategy and operations across its luxury maisons.
Role & Responsibilities
- Define and execute the commercial operations strategy to maximise revenue and margin across maisons and channels.
- Own P&L delivery, sales forecasting, assortment and inventory optimisation tied to short‑ and long‑term commercial plans.
- Lead cross‑functional collaboration with buying, supply chain, marketing, retail, digital and finance to ensure alignment and flawless go‑to‑market execution.
- Establish and monitor KPIs, reporting frameworks and business reviews to drive performance improvements and data‑driven decision making.
- Sponsor initiatives to optimise commercial processes, implement best practices and manage change across regional and global teams.
- Build, mentor and lead a high‑performing commercial operations team; recruit and develop talent and govern stakeholder relations at senior levels.
Qualifications
- Proven leadership record in commercial operations, retail or wholesale within luxury goods or premium consumer brands.
- Strong financial literacy with direct responsibility for P&L, forecasting and margin management.
- Demonstrated capability in cross‑functional stakeholder management and complex programme delivery.
- Strategic mindset with excellent analytical, problem‑solving and decision‑making skills.
- Fluent English; additional languages (French, Italian or German) advantageous for a Geneva‑based, multi‑brand role.
Skills
Experience
Extensive senior‑level experience (typically 8–12+ years) in commercial operations, retail or sales operations within luxury or premium consumer sectors, with a record of leading cross‑border teams and delivering measurable revenue and margin improvement.
Education
Bachelor’s degree in Business, Commerce, Finance or a related discipline; MBA or equivalent postgraduate qualification preferred.
Workplace
The role is situated in Plan‑les‑Ouates, Geneva, Switzerland — conveniently close to Geneva.
Culture
Richemont fosters a culture rooted in artisanal excellence and long‑term brand stewardship, combining the entrepreneurial spirit of individual maisons with the governance of a global group. The workplace emphasises collaboration across functions and geographies, valuing craftsmanship, sustainability and measured commercial ambition.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Commercial Operations», «Director of Sales Operations», «Commercial Strategy Director», «Retail Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.