Richemont Cloud & DevOps Service Enablement Business Analyst
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- IT & Technology Systems
- Posted
- Aug 20, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Cloud & DevOps Service Enablement Business Analyst in Oeiras, Portugal. Lead stakeholder engagement and service delivery strategy.
Role & Responsibilities
- Serve as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps services
- Cultivate strong, trusted relationships through transparent communication, expert guidance, and consistent follow-up
- Deeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes
- Professionally represent Cloud & DevOps, embodying a structured and customer-oriented approach
- Translate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements
- Provide expert advice on available services, packaged solutions, standard patterns, and self-service options
- Strategically guide stakeholders to the optimal service path: standard offerings, self-service enablement, guided deployment, or tailored delivery
- Champion the adoption of standard service offerings, ensuring stakeholders understand prerequisites, responsibilities, and readiness criteria
- Evaluate stakeholder maturity to proactively identify and address potential barriers to successful service consumption
- Orchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, and Enterprise Integration teams
- Contribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls, and governance rules
- Proactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption
- Support comprehensive reporting on demand status, lead times, service adoption, self-service utilization, and overall process efficiency
- Enhance transparency, predictability, and professionalism throughout the entire demand and service lifecycle
Qualifications
- 5+ years of experience in a client-facing role such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management
- Proven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans
- Demonstrated experience coordinating and driving initiatives across multiple teams
- Strong customer-oriented mindset with excellent communication and follow-up skills
- Solid working knowledge and technical fluency across Cloud & DevOps domains
- Strong technical credibility to effectively engage with business stakeholders, product teams, and technical teams
- Experience in the commercialization of managed or centralized services within a company of similar size and complexity (significant plus)
Skills
Experience
5+ years of client-facing experience in service enablement, business analysis, technical consulting, customer success, application delivery, or service management. Proven track record of effectively engaging with both business and technical stakeholders, translating complex needs into actionable requirements, and coordinating initiatives across multiple teams. Experience in commercializing managed or centralized services within large, complex organizations is a significant advantage.
Education
Not specified
Workplace
This position is based in Oeiras, Lisbon, Portugal, within easy reach of Lisbon.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Cloud Service Consultant», «DevOps Service Advisor», «Cloud Business Analyst», «Technology Service Enablement Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.