Richemont Cloud & DevOps Service Enablement Business Analyst

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Location
MoscavideLisbon DistrictPortugal
Employment
Full-Time
Seniority
Mid-Level
Department
IT & Technology Systems
Industry
Selective Retailing & Department Stores
Posted
Jul 3, 2026

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Richemont seeks a Cloud & DevOps Service Enablement Business Analyst in Moscavide, Portugal to manage stakeholder engagement and service delivery strategy.

Role & Responsibilities

  • Serve as the primary client-facing liaison for Maisons, product teams, application teams, and internal stakeholders interacting with Cloud & DevOps services, cultivating strong, trusted relationships through transparent communication and expert guidance
  • Deeply understand stakeholder business context, priorities, constraints, maturity levels, and desired outcomes; professionally represent Cloud & DevOps with a structured and customer-oriented approach
  • Translate complex stakeholder needs into clear, actionable Cloud & DevOps service requirements; provide expert advice on available services, packaged solutions, standard patterns, and self-service options
  • Strategically guide stakeholders to the optimal service path—whether standard offerings, Internal Developer Portal self-service, guided enablement, or tailored delivery—whilst championing adoption of standardized service blueprints
  • Evaluate stakeholder maturity levels to proactively identify and address potential barriers to successful service consumption; enhance transparency, predictability, and professionalism throughout the demand and service lifecycle
  • Orchestrate seamless collaboration with DevOps Services, Cloud Infrastructure, DevOps Platform, Cloud Governance & Architecture, Enterprise Integration, and delivery teams
  • Contribute to defining and aligning service guardrails, readiness criteria, approval processes, cost controls, and governance rules for services within the Cloud & DevOps catalog
  • Proactively identify recurring stakeholder pain points and drive continuous improvements in processes, documentation, communication, and service adoption; support comprehensive reporting on demand status, lead times, service adoption, and overall process efficiency

Qualifications

  • 5+ years of experience in a client-facing role such as service enablement, business analysis, technical consulting, customer success, application delivery, or service management
  • Proven ability to effectively engage with both business and technical stakeholders, translating complex needs into clear requirements and actionable plans
  • Demonstrated experience coordinating and driving initiatives across multiple teams
  • Strong customer-oriented mindset complemented by excellent communication and follow-up skills
  • Solid working knowledge and technical fluency across Cloud & DevOps domains, with practical understanding of leading cloud platforms (AWS, GCP, Alibaba Cloud), cloud service models, containerization, CI/CD, GitOps, Infrastructure as Code, security governance, and internal developer portals
  • Experience in the commercialization of managed or centralized services within a large, complex organization is a significant plus

Skills

Cloud platform experience (AWS, GCP, Alibaba Cloud) Kubernetes and containerization CI/CD and GitOps Infrastructure as Code Cloud security and governance Service management and demand management Stakeholder relationship management Business analysis and requirements translation Project coordination across multiple teams Internal Developer Portals and self-service models

Experience

5+ years of client-facing experience in service enablement, business analysis, technical consulting, customer success, application delivery, or service management, with demonstrated ability to engage both business and technical stakeholders. Prior experience coordinating initiatives across multiple teams and, ideally, commercializing managed or centralized services within a large organization is essential.

Education

Not specified

Workplace

The role is situated in Moscavide, Lisbon District, Portugal — conveniently close to Lisbon.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Service Enablement Consultant», «Cloud Services Advisor», «DevOps Business Analyst», «Technical Service Manager», «Cloud & DevOps Engagement Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.