Richemont Clienteling Product Management Intern

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Collects, consolidates, and analyzes Maisons' requests for clienteling product evolutions
• Supports preparation of prioritization ceremonies with Maisons and technical teams to define the product roadmap in collaboration with the Senior Product Owner
• Assists the Senior Product Owner, UX/UI team, and Technical team in designing and monitoring the development of changes and new features
• Ensures proper feature delivery aligned with business requirements and specifications
• Monitors and supports the resolution of bugs and issues identified by the Maisons
• Collaborates with the Change and Adoption team to foster end-user adoption through up-to-date and accessible documentation
• Proposes complementary initiatives and best practices to ensure consistency and end-user satisfaction in feature development

Qualifications

• First experience in client relationship, engagement, CRM, Clienteling, Client Activation, or retail environments
• Prior experience in product management, ideally as a Product Owner or Proxy Product Owner
• Agile mindset with flexibility and strong team collaboration capabilities
• Excellent organizational and project coordination skills
• Fluency in English; French language proficiency is advantageous
• Familiarity with luxury and retail sectors
• Proficiency with Microsoft Suite, Salesforce (Service Cloud), and project planning platforms such as JIRA, Monday, or Confluence
• Valid internship agreement with school or university

Skills

Experience

First experience in client relationship management, CRM, clienteling, or retail; ideally prior exposure to product management or product owner roles within agile environments.

Education

Currently enrolled in an academic program with a valid internship agreement in place; no minimum degree level specified.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.