Richemont Clienteling and Retail Excellence Coordinator

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Develop and manage business performance reporting and KPI dashboards (Looker, Booster, AirTable) for headquarters management and retail boutiques
• Coordinate CRM performance reporting and compliance tracking across external retail network
• Design 360° sales enablement tools for product launches and seasonal activations in collaboration with marketing and headquarters teams
• Track return on investment for customer experience initiatives and analyze post-campaign performance
• Facilitate communication between headquarters, external agencies, and boutique teams on CRM treatments and clienteling analysis
• Support retail teams with organization and execution of ROI and post-campaign clienteling analysis
• Propose and implement customer and prospect engagement treatments and boutique activation strategies
• Monitor and support budget tracking for retail initiatives
• Develop and expand the experience catalog for diverse customer segments and retail applications
• Create and disseminate guidelines for customer gifting programs, customer anniversary campaigns, and special events

Qualifications

• Demonstrated passion for luxury and watchmaking
• Strong teamwork mindset with excellent interpersonal and commercial acumen
• Proficiency in Excel and PowerPoint
• Fluent English (written and oral)
• Operational readiness and ability to hit the ground running

Skills

Experience

Candidates should demonstrate some background in retail operations, customer relationship management, or related business support functions, with a keen commercial sensibility and enthusiasm for the luxury retail environment.

Education

Not specified; degree level not formally required, though a bachelor's degree in business, marketing, or related discipline is valued.

Workplace

Benefits

International opportunity within a leading luxury group; membership in a dynamic, supportive team; career development guidance; participation in structured onboarding and integration program managed by the Campus team.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.