Richemont Clienteling and Data Project Manager

About Richemont

Richemont is a Switzerland-based luxury goods holding company comprising a portfolio of maisons specialising in watches, jewellery, leather goods and luxury accessories, alongside selective e-commerce businesses. The group supports brand-level autonomy while investing in shared functions such as digital, client experience and data capabilities to sustain heritage craftsmanship with modern retail and omnichannel distribution.

Role & Responsibilities

• Lead end-to-end project delivery for clienteling and CRM initiatives, including requirements gathering, solution design, vendor selection, implementation and post-launch optimisation.
• Define and operationalise data strategy for clienteling: ensure data model alignment, ingestion pipelines, identity resolution and segmentation to enable personalised client engagement.
• Coordinate cross-functional stakeholders (retail, e-commerce, IT, marketing, legal, external vendors) and drive alignment on timelines, budgets and deliverables.
• Oversee integration of CRM and clienteling platforms with POS, e-commerce and analytics tools; manage UAT, training and local roll-outs across boutiques and channels.
• Establish KPIs and dashboards to measure uptake, client conversion, retention and campaign performance; propose iterative improvements based on data insights.
• Ensure data governance and regulatory compliance (privacy, consent management) are embedded in all clienteling processes and technical implementations.
• Develop and deliver training materials and adoption programs for boutique staff and CRM users to maximise business value from clienteling tools.

Qualifications

• Bachelor’s degree in business, marketing, information systems, data science or a related discipline (or equivalent professional experience).
• Proven project management experience delivering CRM, clienteling or retail data projects; luxury retail experience strongly preferred.
• Demonstrable understanding of CRM architectures, customer data platforms and clienteling workflows.
• Strong stakeholder management skills with the ability to collaborate across commercial, technical and regional teams.
• Excellent analytical skills and comfort with data-driven decision-making; experience defining KPIs and building executive dashboards.
• Knowledge of data privacy and compliance requirements (e.g., GDPR) applicable to client data.
• Project management certification (PMP, Prince2 or equivalent) or experience with Agile delivery is an advantage.

Skills

Experience

Typically 5+ years of professional experience in CRM, clienteling, retail data or project management roles, with a track record of delivering cross-functional, multi-market implementations; prior exposure to luxury retail environments is highly desirable.

Education

Bachelor’s degree or equivalent experience in business, marketing, information systems, data science or a related field; project management certification is a plus.

Workplace

Culture

Richemont balances respect for artisanal heritage with a modern, data-informed approach to client experience. The organisation promotes cross-brand collaboration, entrepreneurial thinking within maison teams and a commitment to quality, craftsmanship and long-term client relationships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.