Richemont Client Relations Center Ambassador

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Respond to customer inquiries via phone, email, and chat with accuracy and speed, maintaining professional communication standards
• Conduct outbound calls for order-related guidance, repair quote provision, and boutique connections
• Drive revenue growth through luxury retail sales expertise and phone sales techniques, identifying upselling and cross-selling opportunities
• Collaborate with the e-commerce team to deliver a consistent multichannel customer experience across phone and online sales channels
• Identify and escalate customer complaints and claims appropriately, working with relevant departments to resolve issues
• Build and maintain customer relationships through excellent communication and interpersonal skills, securing repurchase and high retention rates
• Engage with customers through the website and various online platforms, maintaining high responsiveness and engagement levels
• Participate in training sessions, team meetings, and coaching to enhance sales techniques and platform knowledge
• Stay current with product information, services, promotions, and best practices across all brand offerings

Qualifications

• Minimum 2–3 years of contact center or customer service experience in luxury or retail industry
• University degree (Associate's or Bachelor's degree minimum)
• Excellent verbal and written communication skills in English and Korean
• Technical agility with ability to learn and use multiple applications and systems simultaneously
• Strong phone sales and luxury retail sales background
• Knowledge of and enthusiasm for luxury brand segments including jewelry, watches, and fashion
• Experience with SAP or Salesforce systems (preferred)
• E-commerce experience in the luxury retail sector (preferred)
• Customer service-related certifications (preferred)

Skills

Experience

Minimum 2–3 years working in a contact center, customer service, or related environment within the luxury or retail industry. Candidates should demonstrate proven success in phone sales, complex client problem resolution, and multichannel customer engagement.

Education

University degree required, minimum Associate's (전문학사) or Bachelor's (학사) degree.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.