Van Cleef & Arpels Client Treatment Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Jul 15, 2026
About Van Cleef & Arpels
Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.
Van Cleef & Arpels: Client Treatment Manager, Tokyo. Develop VIP loyalty strategy and lead luxury client engagement.
Role & Responsibilities
- Define and drive the VIP experience strategy in Japan, aligned with the Maison's brand DNA and heritage
- Develop and manage tailored loyalty programs, bespoke events, and experiences for VIP clients with measurable ROI
- Personally engage with selected VIPs as a role model for service excellence
- Lead end-to-end planning and execution of international and domestic VIP Voyages
- Collaborate closely with Retail Managers and the High Jewelry team to drive growth and engagement of VIP clientele
- Optimize VIP-related experience and enhance client acquisition, loyalty, and satisfaction metrics
Qualifications
- In-depth experience in client treatment, VIP programs, or loyalty initiatives within luxury and international environments
- Strategic mindset with structured analytical skills and ability to design creative action plans
- Excellent communication skills with strong client and team orientation
- Demonstrated ability to collaborate effectively with headquarters and cross-functional teams
- Deep understanding of high-end retail industry dynamics and best practices
Skills
Experience
In-depth experience in client treatment, VIP programs, or loyalty initiatives within luxury and international environments; proven track record in developing and executing successful VIP engagement strategies.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Van Cleef & Arpels, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Client Relationship Manager», «Luxury Client Engagement Manager», «VIP Experience Manager», «Client Loyalty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.