Richemont Client Treatment Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 15, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Client Treatment Manager at Richemont in Tokyo. Manage high-value client relationships and engagement programs.
Role & Responsibilities
- Oversee and manage client treatment programs and initiatives
- Develop and implement client engagement strategies to enhance satisfaction and loyalty
- Monitor client feedback and identify opportunities for service improvement
- Coordinate cross-departmental efforts to ensure seamless client experiences
- Maintain detailed client records and communication logs
- Lead client retention and relationship-building initiatives
Qualifications
- Proven experience in client management or customer service within luxury retail or hospitality
- Excellent communication and interpersonal skills
- Proficiency in client relationship management systems
- Demonstrated ability to handle high-value client relationships
- Strong organizational and multitasking capabilities
Skills
Experience
3 years of professional experience in client management, customer relations, or comparable roles within luxury retail, hospitality, or premium service environments.
Education
Bachelor's degree in Business Administration, Hospitality Management, Communications, or related field.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Manager», «Client Relations Manager», «Customer Care Specialist», «Client Success Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.