Richemont Client Strategy Manager

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Collaborate with Maisons to understand strategic objectives, business goals, and client needs, with emphasis on HNWI/high-end client engagement strategies
• Synthesize complex information from diverse sources into cohesive narratives through presentations, KPIs, analysis, and strategic insights focused on HNWI behaviors and segmentation
• Apply design-driven methodologies to translate strategic concepts into actionable solutions, considering market dynamics, organizational capabilities, financial viability, and operational feasibility
• Lead workshops and brainstorming sessions; create compelling visual representations including journey maps, personas, and prototypes to communicate design concepts effectively
• Compile internal strategic publications and thought leadership content on HNWI and high-end client engagement practices for the Richemont Client Community
• Coordinate across cross-functional teams including technology, marketing, and operations to ensure seamless implementation of strategic and design solutions
• Identify and disseminate key best practices from within Richemont Maisons and the broader luxury industry to elevate client engagement standards
• Establish appropriate KPIs and measurement frameworks to monitor initiative impact and inform iterative strategy refinement
• Provide strategic guidance and recommendations to Maisons based on market best practices and emerging industry trends

Qualifications

• University degree with outstanding academic credentials from a recognized university or business school
• Approximately 3 years of consulting experience, ideally from a leading consulting firm
• Approximately 3 years of direct experience in Retail, CRM, or high-end luxury environments within a Maison
• Strong retail and CRM expertise with demonstrated application in luxury markets
• Exceptional analytical, design, and problem-solving capabilities with mature judgment
• Proven ability to build strong relationships and collaborate effectively within multi-disciplinary teams
• Demonstrated passion for creating customer-centered experiences that solve business problems while remaining pragmatic and solution-oriented
• Sound understanding of technology and emerging market trends relevant to luxury retail and client experience
• Strong analytical skills to measure initiative impact and refine solutions iteratively
• Ability to maintain excellent relationships across internal and external stakeholders
• Fluent in both French and English (mandatory)

Skills

Experience

Approximately 6 years of combined professional experience: circa 3 years in consulting within a leading consulting firm, complemented by circa 3 years in a Retail, CRM, or high-end luxury environment within a luxury Maison. The ideal candidate demonstrates expertise in both strategic advisory and luxury client relationship management, with exposure to HNWI engagement strategies and market-leading practices.

Education

University degree with an outstanding academic record from a recognized university or business school.

Workplace

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.