Richemont Client Strategy Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jul 29, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Client Strategy Manager in Paris: Lead VIP client engagement, relationship programs, and strategic initiatives for a luxury maison.
Role & Responsibilities
- Develop and execute client segmentation strategies aligned with brand positioning and business objectives
- Create and manage personalized client engagement programs tailored to VIP and ultra-high-net-worth segments
- Analyze client data and purchasing patterns to identify growth opportunities and retention risks
- Lead cross-functional initiatives to enhance the client experience across all luxury touchpoints
- Oversee CRM systems implementation and optimization to support data-driven clienteling
- Mentor retail and digital teams on luxury client service protocols and personalized engagement techniques
- Monitor key performance indicators including client lifetime value, retention rates, and satisfaction metrics
- Coordinate with product, merchandising, and wholesale teams to align client programs with inventory and seasonal launches
Qualifications
- Proven expertise in luxury client relationship management or high-end retail strategy
- Demonstrated proficiency with CRM platforms and client data analytics tools
- Strong understanding of ultra-luxury market dynamics and clienteling best practices
- Excellent interpersonal and stakeholder management skills
- Strategic mindset with ability to translate client insights into actionable business initiatives
Skills
Experience
7+ years of experience in luxury retail, clienteling, wholesale, or related customer strategy roles, with demonstrated success building and managing high-value client relationships.
Education
Bachelor's degree in Business Administration, Marketing, Commerce, or related discipline; MBA or equivalent luxury industry certification preferred.
Workplace
This position is based in Paris, Île-de-France, France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIP Client Manager», «Luxury Client Strategist», «Clienteling Manager», «High-Net-Worth Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.