- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Oct 19, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont is seeking a Client Strategy Apprentice to support strategic advisory work for its Maisons and projects that strengthen client centricity across the Group. The role spans research, analysis, benchmarking, workshop support and the development of client-centric solutions. It is an apprenticeship (alternance) based in Paris.
Role & Responsibilities
- Support the Maisons in understanding their strategic objectives, business challenges and client needs through research, analysis and stakeholder interactions.
- Contribute to strategic projects by collecting, structuring and analyzing qualitative and quantitative information from various sources.
- Contribute to market research and analysis of emerging trends in client experience, CRM, technology and luxury retail.
- Identify and share best practices from Richemont Maisons and the luxury industry through comprehensive benchmarks, building knowledge of specific aspects of client strategy.
- Turn complex information into clear, compelling presentations, analyses, KPIs and other communication materials.
- Support the preparation and facilitation of workshops, brainstorming sessions and design sprints, helping teams structure their thinking and identify opportunities.
- Document and formalize key outputs from meetings, workshops and committees, ensuring decisions, recommendations and next steps are clearly captured and aligned with stakeholders.
- Contribute to developing client-centric solutions and experiences using design thinking and client experience methodologies.
- Help create visual representations, including customer journeys, personas, frameworks and prototypes, to bring ideas to life and facilitate communication.
Qualifications
- Curiosity, creativity, organization and a client-centric approach, with a strong interest in client strategy, customer experience, activation and the luxury industry.
- Critical and strategic thinking, with awareness of emerging trends in business strategy and customer experience.
- Comfort working with a broad range of stakeholders and in collaborative environments.
- Strong analytical, synthesis and problem-solving skills.
- Ability to structure complex information and communicate it clearly and compellingly.
- Genuine interest in customer-centric approaches and design thinking methodologies.
- Comfort participating in and documenting meetings, workshops and brainstorming sessions.
- Strong attention to detail and excellent organizational skills.
- Very strong PowerPoint skills and the ability to create impactful presentations in substance and visual quality.
- Good understanding of digital, technology and emerging trends.
- Pragmatic, proactive and solution-oriented mindset.
- Comfort working in a multidisciplinary, international environment.
- Interest in luxury, retail, CRM and/or client experience.
- Strong proficiency in PowerPoint and good command of Excel and data analysis tools.
- Fluent English is mandatory; French is a strong advantage.
Skills
Experience
Previous experience through an internship, apprenticeship or student project in Consulting, Marketing, Strategy, CRM, Retail, Customer Experience or Luxury is appreciated.
Education
Currently pursuing a Master’s degree, MBA or equivalent, ideally in Marketing, Management, Strategy, Customer Experience or a related field.
Workplace
The role is situated in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Strategy Intern», «Client Experience Strategy Apprentice», «Customer Strategy Apprentice», «Client Insights Apprentice», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.