Richemont Client Service Project Coordinator
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 9, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Client Service Project Coordinator in Tokyo | Luxury project management and client liaison role.
Role & Responsibilities
- Coordinate client service initiatives and project timelines to ensure on-time delivery and stakeholder satisfaction
- Liaise between client teams and internal departments to maintain clear communication and resolve operational issues
- Manage project documentation, schedules, and budgets with meticulous attention to detail
- Monitor project milestones and KPIs, providing regular status updates to leadership and clients
- Support the development and implementation of client service protocols and best practices
Qualifications
- Proven project coordination experience in luxury goods, hospitality, or client services
- Demonstrated ability to manage multiple stakeholders and priorities simultaneously
- Strong organizational and time-management skills with proven attention to detail
- Fluent English and Japanese required; additional languages an asset
- Proficiency in project management tools and business software
Skills
Experience
3–5 years of project coordination or client services experience, ideally within luxury retail, hospitality, or B2B client management. Exposure to cross-cultural business environments and multi-market operations strongly preferred.
Education
Bachelor's degree in Business Administration, Project Management, or related field. Professional project management certification (e.g., CAPM, PMP) is a plus.
Workplace
The successful candidate will be located in Tokyo, Tokyo, Japan.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Project Coordinator, Client Services», «Client Experience Project Manager», «Service Delivery Coordinator», «Client Operations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.