Richemont Client Service Manager
- Location
- ParisÎle-de-FranceFrance
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Jun 2, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Client Service Manager in Paris to lead customer service teams and enhance luxury client experiences.
Role & Responsibilities
- Lead and manage the client service team, fostering a culture of excellence and accountability
- Develop and implement client service strategies aligned with Richemont's luxury brand standards
- Monitor key performance metrics and service quality indicators
- Oversee resolution of complex client inquiries and escalations
- Collaborate with other departments to enhance the overall client experience
- Train and develop team members to meet luxury service expectations
- Optimize service processes and workflows for efficiency and effectiveness
Qualifications
- Proven experience leading client service or customer support teams in a luxury environment
- Strong leadership and people management capabilities
- Excellent communication and interpersonal skills
- Strategic thinking and problem-solving abilities
- Knowledge of luxury sector client expectations and standards
Skills
Experience
5 to 10 years of progressive experience in client service management or related customer-facing leadership roles, with demonstrated success in luxury retail or high-end service environments.
Education
Bachelor's degree in Business Administration, Hospitality Management, Communications, or a related field.
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Team Lead», «Client Support Director», «Service Operations Manager», «Customer Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.