Richemont Client Service Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Aug 14, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont seeks a Client Service Manager in Dubai to manage high-value client relationships and deliver exceptional luxury service.
Role & Responsibilities
- Develop and maintain long-term relationships with high-value clients through personalized service delivery
- Manage client inquiries, concerns, and special requests with responsiveness and discretion
- Coordinate with internal departments to ensure seamless fulfillment of client needs
- Maintain detailed client records and preferences to enhance future interactions
- Monitor client satisfaction and implement improvements based on feedback
Qualifications
- Proven experience in luxury client service or hospitality management
- Demonstrated ability to manage high-net-worth clients with sophistication and discretion
- Strong communication and interpersonal skills
- Fluency in English and Arabic preferred
- Professional demeanor and cultural sensitivity
Skills
Experience
3 to 5 years of experience in luxury retail, hospitality, or premium client service environments.
Education
Secondary education required; tertiary education in hospitality, business administration, or related field preferred.
Workplace
The successful candidate will be located in Dubai, Dubai, UAE.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relationship Manager», «Luxury Client Manager», «VIP Client Advisor», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.