Van Cleef & Arpels Client Service Manager

About Van Cleef & Arpels

Founded in 1906 on Place Vendôme, Van Cleef & Arpels is a High Jewelry Maison renowned for poetic creativity, exceptional savoir-faire, and an enduring culture of transmission. As an employer, the Maison offers a refined environment where artisans, designers, retail experts, and corporate teams contribute to creations that unite technical mastery with emotion and wonder. Guided by excellence, discretion, and a deep respect for heritage, Van Cleef & Arpels encourages collaboration, curiosity, and continuous learning across its international network. Employees join a house where craftsmanship is celebrated, client relationships are cultivated with elegance, and each career may help preserve and renew a remarkable legacy.

Role & Responsibilities

• Maintain and nurture ongoing relationships with select clients and sales teams
• Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support
• Provide advanced product and service information, addressing complex client questions with expertise
• Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery
• Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary
• Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints
• Schedule follow-up actions and meticulously enter relevant information into the CRM system to maintain high-quality data for client retention and business development
• Conduct detailed client interviews to clarify requirements and gather comprehensive client information
• Deliver exceptional service to encourage continued use of the Maison's products and services
• Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations
• Engage in continuous professional development through assessment, training and coaching
• Demonstrate the ability to work independently as an experienced practitioner with minimal supervision
• Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities

Qualifications

• Strong experience in client service and delivery of exceptional client experience
• Excellent communication and interpersonal skills with proven ability to build and nurture client relationships
• High level of organization and client orientation
• Ability to work independently with minimal supervision
• Sound judgment and sensitivity to client needs
• Strong knowledge of products and service processes
• Demonstrated ability to handle complex client inquiries and escalations

Skills

Experience

Strong experience in client service with demonstrated expertise in managing client relationships, processing complex orders, and delivering exceptional customer service in a luxury or high-end environment.

Education

Not specified

Workplace

Culture

Van Cleef & Arpels fosters a refined and collaborative workplace culture rooted in exceptional craftsmanship, creativity, and the transmission of savoir-faire. As an employer, the Maison values curiosity, precision, and collective excellence, offering an environment where employees contribute to timeless creations while upholding a deep respect for heritage, beauty, and client experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.