Richemont Client Service Associate
- Location
- SydneyNew South WalesAustralia
- Employment
- Full-Time
- Seniority
- Entry-Level
- Industry
- High Jewelry
- Posted
- Aug 18, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Richemont Client Service Associate in Sydney—manage repair registrations and cost estimates for luxury jewelry and watches.
Role & Responsibilities
- Register incoming repair requests and document client specifications accurately
- Prepare detailed repair cost estimates and communicate timelines to clients
- Oversee final delivery coordination and ensure customer satisfaction
- Maintain organized records of all repair transactions and correspondence
- Coordinate between clients and technical teams to resolve inquiries
Qualifications
- Strong organizational and time-management abilities
- Excellent written and verbal communication skills
- Customer service excellence and professional demeanor
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with computer systems and administrative software
Skills
Experience
Proven experience in customer service, client relations, or administrative roles within a luxury or service-oriented environment is preferred.
Education
High school diploma or equivalent; further education in business administration or related field is advantageous.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Services Specialist», «Service Advisor», «Client Relations Associate», «Customer Service Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.