Richemont Client Services Associate
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Jun 8, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Client Services Associate in Phuket, Thailand – luxury after-sales specialist managing repair services and KYC/AML compliance in a high-end boutique environment.
Role & Responsibilities
- Collaborate with Boutique Management and sales teams to deliver a seamless client journey before, during, and after purchase
- Receive, assess, and process client repair or service requests in line with Maison policies and procedures
- Prepare and complete all required documentation (forms, estimates, approvals) accurately and in a timely manner
- Coordinate with internal workshops, service centers, and logistics partners to ensure smooth handling and follow-up of repair cases
- Track repair status and proactively update clients, ensuring on-time delivery and collection of repaired items
- Extend warm welcome to all clients, delivering professional and personalized service for after-sales needs
- Provide comprehensive explanations of repair options, including timelines, costs, and warranty conditions
- Manage client feedback, concerns, and complaints with empathy and efficiency, ensuring timely resolution and appropriate escalation
- Maintain long-term client relationships and follow up as necessary after service completion
- Ensure accurate data entry in systems for all service and repair transactions, respecting confidentiality and data protection rules
- Maintain organized records of service cases, documentation, and client communications for audit and follow-up purposes
- Support inventory control related to repairs (parts, loan pieces, packaging) and handle client items securely
- Collect and verify client identification and required documentation in line with relevant policies
- Conduct thorough screening of new and existing clients using internal systems and external databases prior to high-value transactions
- Flag and escalate discrepancies or inconsistencies to Management and Compliance Officer
- Strictly adhere to company policies, local regulations, and data protection requirements in handling client information
Qualifications
- Minimum 3 years of experience in client services management from retail business
- Experience in luxury retail is a significant advantage
- Proficient in computer skills, including Microsoft Office; SAP proficiency is a plus
- Fluent in Thai and proficient in English
Skills
Experience
Minimum 3 years of experience in client services management from retail business, with luxury retail experience being advantageous. Demonstrated ability to manage after-sales operations, process repair requests, and execute compliance screening tasks.
Education
No specific educational qualification mentioned; secondary education or equivalent is assumed as standard for this role in luxury retail.
Workplace
This position is based in Phuket, Phuket, Thailand.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Client Advisor», «Client Care Specialist», «Boutique Services Associate», «Client Relations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.