Richemont Client Service Associate
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 20, 2026
About Richemont
Richemont is a Swiss-based luxury goods group composed of several prestigious maisons active in jewellery, watches, writing instruments and selective retail. The organisation places strong emphasis on craftsmanship, heritage and exceptional client service; boutiques operate with high standards of product knowledge, after‑sales care and discreet, personalised selling.
Richemont Client Service Associate, Melbourne – manage repairs, client relationships, and service operations in luxury jewelry and watches.
Role & Responsibilities
- Manage repair registration and coordinate repair cost estimations with accuracy and efficiency
- Conduct final quality control reviews and process invoicing for completed service work
- Execute customer service operations across offline and online channels, adapting to evolving logistic flows
- Build and sustain long-term client relationships through personalized service and trust-building interactions
- Leverage service delivery as an opportunity to enhance cross-selling and revenue generation
- Collect, analyze, and interpret client data and feedback to inform business intelligence and service improvements
- Serve as a brand ambassador, embodying the heritage, values, and craftsmanship philosophy of Richemont's Houses
- Collaborate with senior colleagues and cross-functional teams to optimize customer experience
- Respond to client inquiries promptly and professionally across multiple communication channels
Qualifications
- Bachelor's Degree or equivalent professional qualification
- Proven experience handling complex client service procedures and systems
- Demonstrated ability to supervise or mentor junior colleagues
- Strong understanding of security and data management protocols
- Experience working within luxury or high-end service environments preferred
Skills
Experience
Sufficient professional experience to independently handle the majority of client service situations and provide guidance and mentoring to junior colleagues; demonstrated track record in customer-facing operations within service-oriented environments.
Education
Bachelor's Degree or equivalent post-secondary professional qualification; sound understanding of business procedures and systems management.
Workplace
The role is situated in Melbourne, Victoria, Australia.
Culture
The workplace culture values meticulous product knowledge, refined client care and collective stewardship of heritage brands. Staff operate in a collaborative, service-oriented environment with strong emphasis on training, professional development and maintaining luxury standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Associate», «Service Advisor», «Customer Service Specialist», «Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.