Richemont Client Service Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- High Jewelry
- Posted
- Apr 17, 2026
About Richemont
Richemont is a Switzerland-based luxury goods group comprising a portfolio of distinguished maisons across jewellery, watches, leather goods and accessories. The group is recognised for its commitment to craftsmanship, heritage maisons and personalised client service, offering global career opportunities across retail, product and corporate functions.
Cartier seeks a Client Service Associate in Dubai for UAE Nationals. Part-time role delivering after-sales support in a luxury environment.
Role & Responsibilities
- Provide exceptional after-sales service and support to clients throughout their service journey
- Serve as the primary point of contact for service-related inquiries and follow-ups
- Guide clients through repair and service processes with clarity and professionalism
- Monitor service files and ensure timely communication and follow-up
- Support the boutique team and watchmaker in delivering a smooth service experience
- Contribute to overall client satisfaction metrics and after-sales performance
Qualifications
- Minimum 3 years' experience in client service, preferably within the luxury sector
- Strong written and verbal communication skills
- Demonstrated ability to manage multiple priorities with meticulous attention to detail
- Genuine interest in jewelry, watches, and luxury after-sales service
- Proficiency with MS Office and CRM systems
Skills
Experience
Minimum 3 years of professional experience in client service roles, with preference given to candidates with background in the luxury goods or luxury hospitality sectors.
Education
Secondary education required; additional certifications or formal training in customer service or luxury hospitality are advantageous.
Workplace
The successful candidate will be located in Dubai, Dubai, UAE.
Benefits
Structured compensation package including commission and bonus components.
Culture
Richemont's maisons emphasise craftsmanship, heritage and an elevated service culture. Teams operate collaboratively with a strong focus on professional development, client experience excellence and nurturing local talent in market-specific initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Representative», «Client Support Specialist», «Service Coordinator», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.