Richemont Client Service Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Industry
- Fine Watches & Horology
- Posted
- Sep 14, 2026
About Richemont
Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.
Cartier Client Service Associate (Part-Time) – Abu Dhabi, UAE. Join Richemont's luxury watchmaking and jewellery maison in a customer service role.
Role & Responsibilities
- Provide exceptional after-sales service and support to clients
- Act as the primary point of contact for service-related inquiries and escalations
- Guide clients through repair and service processes with clarity and professionalism
- Monitor service files and ensure timely follow-up communications
- Support boutique and watchmaking teams in delivering a smooth service experience
- Contribute to client satisfaction metrics and after-sales performance indicators
Qualifications
- Minimum 3 years' experience in client service, preferably within the luxury sector
- Strong verbal and written communication skills
- Demonstrated ability to manage multiple priorities simultaneously
- Proficiency with Microsoft Office, CRM systems, and related client management tools
- Knowledge of or genuine interest in jewellery, watches, and after-sales service
- Fluency in English; Arabic or French highly desirable
Skills
Experience
Minimum 3 years of professional experience in client service, ideally within the luxury sector or retail environment. Demonstrated track record of delivering client satisfaction and managing service-related inquiries.
Education
Secondary education required; relevant training in luxury service, CRM, or client relations preferred.
Workplace
The role is situated in Abu Dhabi, Abu Dhabi, UAE.
Benefits
Structured compensation package including commission and performance bonus.
Culture
Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «After-Sales Service Advisor», «Client Relations Associate», «Service Coordinator», «Client Care Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.