Richemont Client Service Advisor
Richemont — Client Service Advisor in Sydney. Deliver boutique-level client care, after‑sales support and CRM-driven clientelling for Richemont maisons.
Overview
Richemont is a global luxury goods Group that manages a portfolio of maisons renowned for exceptional craftsmanship, fine watchmaking and high jewellery. As an employer it emphasises heritage, product excellence and client-centric retail and after‑sales services across an international network of boutiques and authorised retailers.
Role & Responsibilities
- Serve as the primary point of contact for clients via phone, email and in-person, delivering discreet, personalised service consistent with maison standards.
- Manage after-sales processes including servicing enquiries, repairs coordination and warranty administration to ensure swift, high-quality outcomes.
- Maintain and enrich client records in the CRM to support targeted clienteling, appointment management and follow-up actions.
- Provide expert product knowledge and guidance on watches/jewellery, advising clients on features, provenance and care.
- Coordinate with boutique sales, technical service and supply-chain teams to resolve client issues and fulfil special requests.
- Track key service metrics and contribute to continuous improvement initiatives to enhance client satisfaction and retention.
- Support appointment scheduling, VIP client programmes and event logistics as required by local boutique operations.
Qualifications
- Proven experience in luxury retail or high-end client service with demonstrable clienteling ability.
- Strong product knowledge or demonstrated aptitude to learn fine watchmaking and jewellery terminology and technical service workflows.
- Excellent verbal and written communication; ability to engage high-net-worth clients with discretion and confidence.
- Proficiency with CRM systems and Microsoft Office; meticulous attention to detail and record-keeping.
- Right to work in Australia and flexibility to work retail hours including weekends and occasional evenings.
Skills
Experience
Typically 2+ years in luxury retail, boutique client service or a customer-facing role with responsibility for CRM-driven client relationships and after‑sales support.
Education
Secondary school completion required; tertiary diploma or certificate in retail, hospitality, business or a related discipline preferred.
Workplace
This position is based in Sydney, New South Wales, Australia.
Culture
The workplace culture emphasises meticulous craftsmanship, respect for heritage and client discretion. Teams operate collaboratively with a high standard of professionalism, focused on long-term client relationships and continuous skills development within Richemont's maisons.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Advisor», «Client Care Specialist», «Customer Experience Advisor», «Client Services Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.