Richemont Client Relations Supervisor

About Richemont

Richemont is one of the world’s foremost luxury groups, stewarding a distinguished portfolio of maisons across jewellery, watchmaking, fashion and accessories, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre and Montblanc. As an employer, it combines the heritage of artisanal excellence with a forward-looking culture shaped by innovation, client-centricity and responsible business. Its global teams operate in an environment that values craftsmanship, entrepreneurship and collaboration, offering opportunities to grow within iconic maisons and group functions alike. Richemont attracts professionals who aspire to contribute to enduring luxury, preserving rare savoir-faire while helping define the future of high craftsmanship.

Role & Responsibilities

• Drive retail sales and achieve individual and team sales goals through appropriate sales techniques
• Lead the development and execution of client relationship management initiatives, including CRM activities, client development programs, and special events
• Mentor stylists on clienteling best practices, including utilization of the Chloe Clienteling App, data capture, client segmentation, and omnichannel tools
• Provide onboarding training for new hires on CRM systems, data management, and available retail technologies
• Support stylists in improving key performance areas including outreach-to-appointment conversion, data collection, client segmentation growth, unit price ticket (UPT), and average ticket value (AVT)
• Ensure consistent daily usage of clienteling software and task completion by all team members
• Manage client segmentation strategy across top clients, repeater clients, explorer clients, and inactive clients with targeted retention and reactivation initiatives
• Execute personalized relationship-building activities for top-tier clientele to maintain strong connections and increase business
• Coordinate with corporate team to develop outlet contact plans and identify external partnership opportunities to drive incremental sales
• Monitor and increase average basket metrics in both quantity and value through cross-selling strategies and comprehensive product knowledge deployment

Qualifications

• Minimum 5 years of retail experience
• Experience with clienteling software or CRM platforms
• Demonstrated ability to lead and mentor retail teams
• Strong understanding of client relationship management principles and omnichannel retail operations
• Proven track record of achieving and exceeding sales targets

Skills

Experience

Minimum 5 years of progressive retail experience, with demonstrated expertise in sales leadership, client relationship management, and team mentorship. Experience with clienteling software platforms is strongly preferred.

Workplace

Benefits

Medical, dental, and vision insurance programs; health savings accounts; flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Richemont fosters a refined, international workplace where its Maisons preserve exceptional craftsmanship while benefiting from the strength and perspective of a global luxury group. As an employer, it values long-term stewardship, collaboration, innovation, and the development of talent within an environment shaped by heritage, creativity, and high standards.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.