Chloé Client Relations Supervisor

Bal Harbour Florida USA

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Employment
Full-Time
Seniority
Supervisor
Posted
Sep 21, 2026

About Chloé

Founded in Paris in 1952 by Gaby Aghion, Chloé is a pioneering luxury maison renowned for its free-spirited femininity, effortless elegance and modern vision of ready-to-wear. As an employer, Chloé offers a creative, international environment where craftsmanship, innovation and responsible luxury converge. The maison encourages individuality, collaboration and entrepreneurial thinking, inviting talent to contribute to a distinctive heritage while shaping the future of fashion with purpose. From design and retail to digital, operations and sustainability, Chloé provides opportunities for people who value authenticity, excellence and meaningful impact within a culture defined by openness, refinement and progressive spirit.

Richemont seeks a Client Relations Supervisor to drive retail sales performance and lead client relationship management initiatives at its Bal Harbour boutique. This role partners closely with the Boutique Director to cultivate a strong clienteling culture, execute CRM strategies across client segments, and mentor stylists on best practices in client engagement, data management, and omnichannel retail operations.

Role & Responsibilities

  • Drive retail sales and achieve individual and team sales goals through appropriate sales techniques
  • Lead the development and execution of client relationship management initiatives, including CRM activities, client development programs, and special events
  • Mentor stylists on clienteling best practices, including utilization of the Chloe Clienteling App, data capture, client segmentation, and omnichannel tools
  • Provide onboarding training for new hires on CRM systems, data management, and available retail technologies
  • Support stylists in improving key performance areas including outreach-to-appointment conversion, data collection, client segmentation growth, unit price ticket (UPT), and average ticket value (AVT)
  • Ensure consistent daily usage of clienteling software and task completion by all team members
  • Manage client segmentation strategy across top clients, repeater clients, explorer clients, and inactive clients with targeted retention and reactivation initiatives
  • Execute personalized relationship-building activities for top-tier clientele to maintain strong connections and increase business
  • Coordinate with corporate team to develop outlet contact plans and identify external partnership opportunities to drive incremental sales
  • Monitor and increase average basket metrics in both quantity and value through cross-selling strategies and comprehensive product knowledge deployment

Qualifications

  • Minimum 5 years of retail experience
  • Experience with clienteling software or CRM platforms
  • Demonstrated ability to lead and mentor retail teams
  • Strong understanding of client relationship management principles and omnichannel retail operations
  • Proven track record of achieving and exceeding sales targets

Skills

Clienteling software systems CRM management Sales techniques and closing Client segmentation and data analysis Retail team leadership and mentorship Omnichannel retail operations Product knowledge development Event planning and execution Cross-selling and upselling Performance metrics analysis (UPT, AVT)

Experience

Minimum 5 years of progressive retail experience, with demonstrated expertise in sales leadership, client relationship management, and team mentorship. Experience with clienteling software platforms is strongly preferred.

Workplace

This position is based in Bal Harbour, Florida, USA, within easy reach of Miami.

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Benefits

Medical, dental, and vision insurance programs; health savings accounts; flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off.

Culture

Chloé fosters a workplace culture rooted in feminine creativity, purpose-driven luxury, and an enduring spirit of freedom. As an employer, the maison encourages collaboration, craftsmanship, and responsible innovation, offering teams an environment where authenticity, inclusivity, and contemporary elegance shape the way people work.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chloé, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Clienteling Manager», «Boutique Sales Leader», «Client Development Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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