Richemont Client Experience Coordinator

About Richemont

Richemont is a Swiss-based luxury goods group comprising prestigious maisons across jewelry, watches, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, brand heritage and client-centric retail experiences while offering an international, maison-driven environment that supports professional development and cross-disciplinary collaboration.

Role & Responsibilities

• Create exceptional client experiences through welcoming and outstanding hospitality throughout each boutique visit
• Support front-podium duties to ensure timely assistance for both appointment and walk-in clients
• Utilize Cartier heritage and storytelling to enhance client engagement and brand connection
• Support sales associates with appointment preparation, discovery activities, and pre-appointment browsing experiences
• Assist commercial and operational teams with sales finalization activities including product delivery, gift wrapping, beverage service, and client data capture
• Process quick service requests including repair drop-offs, personalization services, strap changes, bracelet sizing, engraving, and complimentary care services
• Provide personalized concierge services such as restaurant reservations, entertainment arrangements, and literature distribution
• Manage phone duties including call routing, message retrieval, and appointment scheduling
• Support boutique environment optimization through traffic flow management and appointment booking system administration
• Maintain sales floor, wrap rooms, and customer service areas to highest visual and cleanliness standards
• Partner with Operations Coordinator to manage boutique supply inventory, replenishment processes, and optimal storage
• Assist with inventory control processes and daily stock movement tracking
• Participate in daily boutique opening and closing procedures
• Develop and maintain fundamental Cartier brand knowledge and heritage understanding
• Comply with security, operational, and transaction processing procedures
• Uphold Cartier standards through professional appearance, manner, and collaborative team approach

Qualifications

• Associate's or Bachelor's degree preferred
• Previous experience in luxury retail, service, or hospitality industry preferred
• Excellent computer skills and proficiency with MS Office
• SAP knowledge preferred
• Fluency in additional languages advantageous
• Strong analytical and organizational capabilities
• Exceptional interpersonal and communication skills
• Strong understanding of client service priorities and needs
• Meticulous attention to detail with ability to manage multiple tasks simultaneously
• Ability to work retail hours including weekends and availability for training travel

Skills

Experience

Previous experience in luxury retail, service, or hospitality environments is highly valued. Demonstrated success in fast-paced, client-focused settings with strong track record of delivering elevated service standards is essential.

Education

Associate's or Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 24 to USD 26 per hour.

Culture

Richemont cultivates a maison-centric culture that values heritage craftsmanship, meticulous client service and cross‑brand collaboration. The workplace environment is international and professional, offering employees exposure to refined retail standards and career mobility across luxury disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.