Richemont Client Relations Coordinator
About Richemont
Richemont is a Swiss-based luxury goods group comprising prestigious maisons across jewelry, watches, fashion and accessories. As an employer, Richemont emphasizes craftsmanship, brand heritage and client-centric retail experiences while offering an international, maison-driven environment that supports professional development and cross-disciplinary collaboration.
Richemont seeks a Client Experience Coordinator (Temporary) on Fifth Avenue, New York — manage VIP appointments, clienteling and in‑store events.
Role & Responsibilities
- Coordinate and manage VIP and client appointments, private viewings and trunk‑shows for a Fifth Avenue boutique.
- Deliver high-touch clienteling support: maintain client dossiers, log interactions and follow up on enquiries to preserve long-term relationships.
- Operate and update CRM/clienteling platforms and the appointment book to ensure accuracy of client data and preferences.
- Collaborate closely with Sales Advisors, Store Manager and after‑sales teams to fulfil bespoke client requests, arrange deliveries and manage returns.
- Support boutique events and in-store activations, including guest lists, on-site logistics and VIP hospitality.
- Perform administrative and operational tasks: prepare client communications, process paperwork, reconcile POS notes and assist with inventory readiness.
- Uphold brand presentation, compliance, confidentiality and loss‑prevention protocols at all times.
Qualifications
- Polished interpersonal skills with diplomacy and cultural sensitivity when dealing with high‑net‑worth clients.
- Strong organisational aptitude with the ability to prioritise competing requests and manage a dynamic appointment schedule.
- Discretion and rigorous attention to data privacy and client confidentiality.
- Availability to work a retail schedule including evenings and weekends; flexible to support special events.
- Legal eligibility to work in the United States.
Skills
Experience
1–3 years of client‑facing experience in luxury retail, premium hospitality or a client services role supporting high‑value customers, with demonstrated experience managing appointments, CRM records and VIP events.
Education
High school diploma or equivalent required; bachelor's degree or tertiary qualification in hospitality, retail management or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Richemont cultivates a maison-centric culture that values heritage craftsmanship, meticulous client service and cross‑brand collaboration. The workplace environment is international and professional, offering employees exposure to refined retail standards and career mobility across luxury disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «Client Experience Specialist», «Client Services Coordinator», «Guest Relations Coordinator», «Client Engagement Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.