Richemont Client Relations Center Coordinator Intern
- Location
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- May 1, 2026
About Richemont
Richemont is a global luxury goods holding company whose maisons include leading names in watches, jewelry and accessories. The group combines a stewardship ethos with a strong focus on craftsmanship, maison heritage and premium client experiences, offering structured development opportunities across central functions such as client relations, retail and brand management.
Richemont is hiring a Client Relations Center Coordinator Intern in Amsterdam — internship supporting CRM and client services for the group's maisons.
Role & Responsibilities
- Support daily operations of the client relations centre: triage inbound enquiries across phone, email and web channels and ensure timely, accurate responses.
- Maintain and update client records and case logs in the CRM; ensure data quality and ticket resolution tracking.
- Coordinate with boutiques, after-sales and logistics teams to progress client requests, orders, repairs and returns.
- Prepare routine client communications, scripted responses and follow-up messages while escalating complex issues to senior advisors.
- Produce basic operational reports and activity metrics to support continuous improvement initiatives.
- Contribute to process documentation, knowledge base maintenance and multilingual support where required.
Qualifications
- Currently enrolled in or recently completed a bachelor's degree in business, communications, hospitality, languages or a related discipline.
- Excellent verbal and written communication skills with strong customer-service orientation.
- Organised, detail-oriented and able to manage competing priorities in a fast-paced environment.
- Discreet and professional when handling high-value client information and enquiries.
Experience
Internship-level role; prior exposure to customer service, retail or hospitality environments is preferred but not required. Demonstrable experience in client-facing roles, front-line service or administrative coordination will be advantageous.
Education
Currently enrolled in or recently graduated from a Bachelor's degree programme in Business, Communication, Hospitality, Languages or a related field.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Culture
Richemont cultivates a culture anchored in craftsmanship, house heritage and client centricity. Employees are expected to collaborate across maisons and functions, with an emphasis on professional development, respect for artisanal quality and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Richemont, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Intern», «Client Services Coordinator (Intern)», «CRM Coordinator Intern», «Customer Care Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.